SHIELA MAE RAFON
Mandurah,WA
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald’s Lakelands – Katahdin Pty Ltd Trading
10.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald’s Lakelands – Katahdin Pty Ltd
01.2023 - 10.2024
- Performed roles across the front counter and drive-thru
- Assisting customers with ordering, incorporating suggestive selling and promotion of special deals
- Maintaining food safety standards, keeping the restaurant clean and sanitised
Internal Audit Assistant
Millennium Specialty Coco Product Incorporation
01.2019 - 08.2022
- Performs periodic audit, based on the Annual Audit Plan, on the following areas, such as but not limited to - Cash and Other Funds, Inventories, Property and Equipment, Administrative Policies and Procedures, Raw Materials Receiving Process, Copra Resecada and Moisture Content Computation, Spare Parts Issuances, Bodega Clean out and Performance, and Copra Purchase Contracts, in the Head Office, Plants, Branches, and Affiliated Companies
- Performs periodic audit, based on the Annual Audit Plan, on the areas involving cash advances of employees, waybill in transit, and ongoing projects in the Plants, of the Company and its Affiliates
- Prepares monthly bank reconciliation for various banks accounts
- Prepares comparative analysis report from the audit on parts and supplies usage/consumption and provides pertinent comments and recommendations for improvements
- Monitors or conducts follow-up audits to ensure that appropriate actions or recommendations are done or complied with
Education
Bachelor of Science - Accountancy
National University
01.2018
Bachelor of Science - Accounting Technology
National University
01.2017
Skills
- Technical Skills - Microsoft Office & Accounting Software (SAP, FAS and NetSuite)
- Management and Accounting Skills
- Adaptability
- Problem Solving Skills
- Customer service focus
- Cash handling
Certification
- Member – Certified Bookkeeper, The Institute of Certified Bookkeepers, 02/01/19
- OJT- Bureau of Internal Revenue - Taxpayer Support Section, Revenue District Office No. 40, Cubao - Philippines, 12/01/16, 02/28/17
- OJT- Bureau of Internal Revenue - Client Support Section, Revenue District Office No. 40, Cubao - Philippines, 11/01/15, 01/31/16
- SAP Business One (Computer Information Systems – Auditing), National University – Manila, Philippines, 1st Semester AY 2016-2017
- SAP Business One (Accounting Information Systems), National University – Manila, Philippines, 2nd Semester AY 2015-2016
Languages
English
Filipino
References
- Romana Alcober, Restaurant Manager, +61431925509
- Carla Katrina Francisco, Assistant Restaurant Manager, +61483921303
Timeline
Shift Manager
McDonald’s Lakelands – Katahdin Pty Ltd Trading
10.2024 - Current
Crew Member
McDonald’s Lakelands – Katahdin Pty Ltd
01.2023 - 10.2024
Internal Audit Assistant
Millennium Specialty Coco Product Incorporation
01.2019 - 08.2022
Bachelor of Science - Accounting Technology
National University
- Member – Certified Bookkeeper, The Institute of Certified Bookkeepers, 02/01/19
- OJT- Bureau of Internal Revenue - Taxpayer Support Section, Revenue District Office No. 40, Cubao - Philippines, 12/01/16, 02/28/17
- OJT- Bureau of Internal Revenue - Client Support Section, Revenue District Office No. 40, Cubao - Philippines, 11/01/15, 01/31/16
- SAP Business One (Computer Information Systems – Auditing), National University – Manila, Philippines, 1st Semester AY 2016-2017
- SAP Business One (Accounting Information Systems), National University – Manila, Philippines, 2nd Semester AY 2015-2016
Bachelor of Science - Accountancy
National University
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