SHIELA MARIE NACION
Singapore,Singapore
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Thirtythree Pte Ltd
10.2017 - 07.2023
- Responsible for the daily coordination, improvement and execution of all food manufacturing operations
- Overseeing production, planning, quality control and maintenance
- Accountable for cost management including equipment efficiencies, waste, direct labor and materials, whilst generating reports on these financial targets and other KPI’s
- Overall management of operational standards including but not limited to ISO 22000, Halal, and SFA regulations
- Responsible for procurement including locating key suppliers, negotiating the company's purchasing agreements and making sure their materials and products meet the company's specifications and inventory management including procurement and cost management
- Overall in charge for inventory including warehousing management.
Food and Beverage Production Supervisor
Thirtythree Pte Ltd
01.2015 - 09.2017
- Monitoring employee attendance, performance, and productivity to ensure that all staff members are performing their jobs efficiently
- Providing training to staff members on food safety practices and procedures to ensure compliance with regulations
- Establishing work schedules and ensuring that employees are following them, as well as addressing issues that may arise during the work day
- Overseeing the safety of the food preparation process by inspecting equipment and facilities to ensure they meet safety standards
- Evaluating employee performance through regular assessments of productivity and conducting meetings to discuss performance issues with employees
- Reviewing employee performance regularly to ensure that they are meeting standards of excellence.
Management Trainee
Thirtythree Pte Ltd
01.2013 - 01.2015
- Assist to create good working environment and develop subordinates by identifying areas that needs training and action to support it
- Orientate and train employees so as to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual
- Ensure that daily opening and closing duties in the outlet are properly executed
- Manage, direct and coordinate all operation-related activities in a proficient and pleasant method
- Ensure that overall store image is maintained and the brand is well represented at all times
- Ensure that POS system is operational and accurate at all times.
Management Trainee
Han’s Café and Cake House
07.2012 - 01.2013
- Provide superior customer service that is fast, friendly, and customized to the needs of the customers
- Provide efficient, accurate preparation and sale of products for prompt customer service delivery in accordance to established SOP
- Follow up opening and closing procedures
- Has knowledge of the outlet safety and emergency procedures.
Education
Certificate IV - Kitchen Management
Australian International College
Sydney, NSW06.2024
Bachelor of Science in Hospitality Management -
Baliuag University
03.2012
Skills
- Strategic Planning
- Team Leadership
- Process Improvement
- Project Management
- Supply Chain Management
- Quality Assurance and Control
- Budgeting and Cost Control
- Data Analysis
- Problem-solving
- Risk Management
- Customer Service
- Operations Management
- Problem-Solving
Certification
- Food and Beverage Food Safety and Hygiene Policies and Procedures, 08/08/12
- Food and Beverage Hygiene Audit, 07/14/17
- Food and Beverage Food Safety and Hygiene Policies and Procedures, 04/24/19
- Halal Foundation – Supervisory Level, 03/23/21
Personal Information
- Date of Birth: 07/29/91
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
- Dashel Liong, COO, The Dark Gallery Private Limited, +6597913313, dashel@thedarkgallery.com
- Qifan Pah, Founder, The Crane Grain, +6597576286, qifannn@gmail.com
- Talei Butel, Creative and Culinary Director, Taleii Baby Blends, +6591975877, Taleizinia@me.com
Hobbies and Interests
- Reading books
- Playing piano
- Travel
- Cats
- Foodie
- Art enthusiast
- Pop Culture
Timeline
Operations Manager
Thirtythree Pte Ltd
10.2017 - 07.2023
Food and Beverage Production Supervisor
Thirtythree Pte Ltd
01.2015 - 09.2017
Management Trainee
Thirtythree Pte Ltd
01.2013 - 01.2015
Management Trainee
Han’s Café and Cake House
07.2012 - 01.2013
Certificate IV - Kitchen Management
Australian International College
Bachelor of Science in Hospitality Management -
Baliuag University
Similar Profiles
Ramesh RamanRamesh Raman
Technician at Techive Engineering Pte Ltd (GlobalFoundries Singapore Pte Ltd)Technician at Techive Engineering Pte Ltd (GlobalFoundries Singapore Pte Ltd)
Zann QuekZann Quek
Senior Director, Manufacturing & Infrastructure at Wholesome Choice Concept Pte Ltd / Sarika Connoisseur Café Pte LtdSenior Director, Manufacturing & Infrastructure at Wholesome Choice Concept Pte Ltd / Sarika Connoisseur Café Pte Ltd
Pankaj Sunny RaiPankaj Sunny Rai
Sales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte LtdSales Director at Quality Air Solutions Pte Ltd / Yihui Metals Pte Ltd
Jane Kavita PatmanJane Kavita Patman
Nursing Lecturer at Ngee Ann PolytechnicNursing Lecturer at Ngee Ann Polytechnic
Tan Kein ShuenTan Kein Shuen
Decarbonisation Process Engineer at Westland Milk ProductsDecarbonisation Process Engineer at Westland Milk Products