Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shienta Singh

Leppington

Summary

Dynamic professional with extensive call center experience at Programmed, excelling in problem-solving and team collaboration. Proven track record in enhancing service delivery and customer satisfaction. Adept at utilizing systems like GENESYS and ICE, while maintaining meticulous attention to detail to streamline operations and resolve inquiries efficiently.

Overview

11
11
years of professional experience

Work History

Service Centre Consultant

Programmed
09.2019 - 07.2025
  • Assisted customers in resolving service inquiries and concerns efficiently.
  • Using systems such as ICE, Loc8, BEIMS and GENESYS for processing maintenance work requests.
  • Collaborated with team members to streamline service centre operations.
  • Taking inbound calls from multiple different contracts throughout Australia and New Zealand for maintenance work requests.
  • Liaise between contracts and subcontractors to organise maintenance works.
  • Monitoring inbox split for emails from multiple different contracts to raise works.

Temp Receptionist/Assistant Accounts Manager

Executive Collections
06.2018 - 08.2018
  • Managed incoming calls, directing inquiries to appropriate departments efficiently.
  • Provided administrative support by organizing files and maintaining office supplies inventory.
  • Assisted in managing specific accounts for collections.
  • Making outbound calls to debtors, negotiating payment plans, and ensuring payments are collected.

Member Care Consultant

CBHS
08.2017 - 02.2018
  • Facilitated care coordination among diverse healthcare teams to optimize patient outcomes.
  • Developed personalized care plans based on comprehensive assessments and client needs.
  • Mentored junior staff in effective communication strategies with clients and families.
  • Led initiatives to enhance service delivery efficiency and patient satisfaction rates.

Temp Sales Support

HCF Insurance
03.2017 - 06.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Makeup Consultant

Napoleon Perdis Cosmetics
09.2014 - 08.2016
  • Advised clients on makeup application techniques and product selection tailored to individual needs.
  • Developed personalized makeup looks for diverse clientele, enhancing their overall appearance and confidence.
  • Conducted makeup demonstrations at promotional events, effectively showcasing product benefits and usage methods.
  • Trained junior consultants on cosmetic products, application techniques, and customer service best practices.
  • Maintained knowledge of industry trends to provide informed recommendations and stay competitive in the market.
  • Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
  • Increased sales through effective upselling of makeup products and services.

Education

Certificate III in Make-up Application

Napoleon Perdis Makeup Academy
Parramatta, NSW
01-2014

Diploma in Beauty Therapy

Australasian College of Beauty-Australian Academy of Beauty
Sydney, NSW
01-2010

Skills

  • Call center experience
  • Attention to detail
  • Team collaboration
  • Problem-solving
  • Multitasking and organization
  • Integrity and honesty
  • Empathy and patience
  • Verbal and written communication

Timeline

Service Centre Consultant

Programmed
09.2019 - 07.2025

Temp Receptionist/Assistant Accounts Manager

Executive Collections
06.2018 - 08.2018

Member Care Consultant

CBHS
08.2017 - 02.2018

Temp Sales Support

HCF Insurance
03.2017 - 06.2017

Makeup Consultant

Napoleon Perdis Cosmetics
09.2014 - 08.2016

Certificate III in Make-up Application

Napoleon Perdis Makeup Academy

Diploma in Beauty Therapy

Australasian College of Beauty-Australian Academy of Beauty

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Shienta Singh