Shifali Singla
Melbourne,VIC
Summary
Dynamic finance professional with extensive experience at Punjab National Bank, excelling in credit assessment and loan processing. Proven ability to enhance customer satisfaction through exceptional service and meticulous financial analysis. A quick learner and team player, I consistently deliver results while navigating complex loan applications and ensuring compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Broker Assistant
Winning Wealth finance
Melbourne, Victoria
08.2024 - Current
- Supporting the loan processing and settlement of over 20 applications, collectively valued at over $20 million.
- Managed settlement of $5M in commercial loans with top banks, ensuring compliance and maintaining positive lender relationships throughout the process.
- Ensuring a seamless and client-centric experience by managing communications, follow-ups, and lender escalations.
- Using CRM systems and aggregator platforms (e.g., ApplyOnline, Mercury, SalesTrekker, etc.) To track deals, monitor progress, and meet critical deadlines.
- Maintaining up-to-date knowledge of lender products, credit policies, and document requirements to ensure high approval rates.
- Working under pressure to meet tight settlement timelines while maintaining accuracy and compliance.
Lending Officer
Punjab National Bank
Chandigarh, Chandigarh
12.2018 - 11.2021
- Applied delegation authority to assess loan applications based on creditworthiness, financial data, and risk analysis while ensuring compliance with industry standards
- Conducted detailed assessment of loan applications, meticulously assessing the borrower's financial statements, credit history, and collateral value to determine the credit limit and terms of payment for individual customers.
- Collaborated with senior management to evaluate high-risk or complex loan applications that exceed personal approval authority.
Retail Lending Associate
Punjab National Bank
Chandigarh, Chandigarh
07.2016 - 11.2018
- Assisted in the loan origination process, gathering financial documents, conducting initial interviews, and forwarding qualified applications to senior specialists for approval.
- Conducted preliminary assessments of credit applications, identifying any discrepancies or issues that may impact loan approval.
- Provided exceptional customer service by guiding applicants through the loan process and providing clear and concise information about loan products and their requirements.
Customer Service Manager
Punjab National Bank
Chandigarh, Chandigarh
02.2016 - 06.2016
- Navigated customers through the challenges of demonetization in India, providing support and guidance during a period of financial uncertainty.
- Assisted customers with account maintenance, transactions, and digital banking services, ensuring a seamless banking experience.
- Coordinated between various departments to resolve complex problems that require multiple stakeholders
Education
Certificate IV in Finance And Mortgage Broking -
Entry Education
08-2024
Passed CFA Level II -
Chartered Financial Analyst (CFA) Institute
10-2022
Financial Modelling and Valuation Analyst (FMVA) -
Corporate Finance Institute
07-2022
Masters of Commerce -
Panjab University
06-2015
Skills
- Financial analysis
- Loan Processing & Documentation
- Credit Assessment
- MYCRM
- Apply Online
- Customer Service
- Quick Learner and Team Player
- Result Oriented
Timeline
Broker Assistant
Winning Wealth finance
08.2024 - Current
Lending Officer
Punjab National Bank
12.2018 - 11.2021
Retail Lending Associate
Punjab National Bank
07.2016 - 11.2018
Customer Service Manager
Punjab National Bank
02.2016 - 06.2016
Certificate IV in Finance And Mortgage Broking -
Entry Education
Passed CFA Level II -
Chartered Financial Analyst (CFA) Institute
Financial Modelling and Valuation Analyst (FMVA) -
Corporate Finance Institute
Masters of Commerce -
Panjab University