SHIFAT AHAMED
Summary
Results-driven Customer Service Representative and Manager with a proven sales background, seeking a position to utilize strong communication, problem-solving, and sales skills to enhance customer satisfaction and contribute to revenue growth. Alongside this, expecting to present integrity, efficiency, and sincerity to the best of my ability.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Viva Energy Retail
07.2023 - Current
- Collaborated with the Site Manager to enhance business operations and contribute to growth
- Managed flexible work hours, including weeknights and weekends, ensuring continuous site functionality
- Achieved targets/KPI in online and in shop revenue, safety, and mystery shop scores, emphasizing service and standards
- Build customer relationships and enhance revenue growth including upselling
- Implement merchandising and stock rotation procedures to maintain high site presentation standards
- Played a key role in console operation, contributing to daily operational efficiency
- Fostered a positive work culture and lead the team to ensure a secure and customer-focused environment
Customer Service/Sales Consultant
Vodafone Smart Mobiles
12.2022 - 07.2023
- Responded promptly to customer enquiries, providing accurate and comprehensive information about products and services including upselling
- Handled and resolved customer complaints, ensuring satisfaction and retention
- Processed orders, returns, and exchanges efficiently, maintaining a high level of accuracy
- Demonstrated empathy and active listening to understand customer needs and concerns
- Consistently met and exceeded performance KPIs, including response time and customer satisfaction
- Demonstrated a strong sales acumen by proactively promoting products and services to meet or exceed sales targets
IELTS Educator (English Proficiency)
PFEC Global
07.2022 - 12.2022
- Took IELTS mock speaking tests and checked mock writing copies
- Pointed out and corrected mistakes of students while giving feedback on how to improve their proficiency
- Communicated with 20+ students every day, listening to and answering their queries and trying to provide the best solution possible
- Mentored students through their difficulties and guided them to overcome their shortcomings and score a high band
Education
Bachelor of Engineering (Honours) - Civil Engineering
University of Wollongong
Skills
- Excellent verbal and written communication skills
- Proven sales background with a track record of meeting or exceeding targets
- Strong problem-solving and decision-making abilities
- Proficient in using customer relationship management (CRM) software
- Ability to remain calm and professional in challenging situations
- Detail-oriented with a focus on accuracy in order processing
- Time management skills to handle multiple tasks in a fast-paced environment
References
Available upon request
Timeline
Assistant Manager
Viva Energy Retail
07.2023 - Current
Customer Service/Sales Consultant
Vodafone Smart Mobiles
12.2022 - 07.2023
IELTS Educator (English Proficiency)
PFEC Global
07.2022 - 12.2022
Bachelor of Engineering (Honours) - Civil Engineering
University of Wollongong
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