Shihab Ahmed
SYDNEY,NSW
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
HyperPanda
Riyadh, Saudi Arabia
10.2024 - 01.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Explained benefits and advantages of different product and service offerings to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Crew Member
Shwapno
Dhaka,Bangladesh
03.2024 - 08.2024
- Interacted pleasantly with guests to deliver quality customer service.
- Worked effectively in team environments to make the workplace more productive.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Stocked shelves and cases with new or transferred items.
Education
Higher Secondary Certificate(HSC) - Commerce
Birshesthra Noor Mohammad Public College
Dhaka, Bangladesh 11-2023
Secondary School Certificate(SSC) - Commerce
Shamsul Houqe Khan School And College
Dhaka, Bangladesh 11-2021
BBA - Management
Central Queensland University, Sydney Campus
Sydney Skills
- Reliability and punctuality
- Interactive communication skills
- Customer service
- Teamwork and collaboration
- Complex Problem-solving
- Multitasking and organization
- Attention to detail
- Time management
- Creativity and innovation
- Product knowledge
- Integrity and honesty
Language
- Fluent in Bangla and English
- Expert in Arabic and Urdu
Personal Information
- IELTS 6.0 out of 9.0
- Born in Saudi Arabia, Riyadh
Timeline
Customer Service Executive
HyperPanda
10.2024 - 01.2025
Crew Member
Shwapno
03.2024 - 08.2024
Higher Secondary Certificate(HSC) - Commerce
Birshesthra Noor Mohammad Public College
Secondary School Certificate(SSC) - Commerce
Shamsul Houqe Khan School And College
BBA - Management
Central Queensland University, Sydney Campus