Shihabul Alam
Truganina,VIC
Summary
Dynamic professional with a proven track record in customer service excellence and sales expertise, honed across roles at Sportsco and other leading companies. Skilled in POS system operations and known for reliability, I excel in team environments, driving performance and customer satisfaction. Achieved notable increases in loyalty through empathetic dispute resolution and efficient team management.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Sportsco
03.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
IGA (FAWKNER)
11.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
SOUV N Brew Bar
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs..
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Duty Manager
Shwapno Super Shop
02.2021 - 01.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff member
- Supervised and coordinated team to provide guidance and support and maximize performance.
Cleaning Crew Member
Quad Facilities LTD
10.2023 - 03.2024
Room Attendant
Silk Hospitality
02.2022 - 11.2022
Education
BBA - Marketing Management
La Trobe University
Melbourne, VIC06-2026
Skills
- Customer service excellence
- Reliability and punctuality
- Store maintenance
- Sales expertise
- POS system operations
- Teamwork
Languages
English
Full Professional
Timeline
Cashier
SOUV N Brew Bar
03.2024 - Current
Cleaning Crew Member
Quad Facilities LTD
10.2023 - 03.2024
Customer Service Representative
IGA (FAWKNER)
11.2022 - 03.2024
Retail Sales Associate
Sportsco
03.2022 - Current
Room Attendant
Silk Hospitality
02.2022 - 11.2022
Duty Manager
Shwapno Super Shop
02.2021 - 01.2022
BBA - Marketing Management
La Trobe University
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