Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Shihani Fernando

Shihani Fernando

Truganina

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Supervisor

Argo Clean
02.2019 - Current
  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Improved team efficiency by implementing streamlined cleaning processes and schedules.

Service Operative

Spree Enterprises
05.2015 - 01.2019
  • Improved customer experience through consistent maintenance of common areas such as restrooms, lobbies, and break rooms.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in all assigned areas.
  • Maintained inventory of cleaning supplies, ordering new stock as needed to ensure consistent availability for daily tasks.

Customer Service Team Member

Marketplace Fresh
11.2014 - 05.2015
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.

Education

Melton South Community Centre

Melton South Community Centre

Melton South Community College

Melton South Community Centre

Melton South Community Centre

Melton South Community Centre

Diploma - Management accounting

Certified Management Accountants of Sri Lanka
04.2009

Diploma - Diploma in Computer Science

Golden Key Institute
01.2008

High School Certificate - GCE Advanced Level - Accounting

Our Lady of Victories Convent
12.2004

Skills

  • Enforcing Safety Protocols
  • Customer Service
  • Handling Procedures
  • Daily Workflows
  • Task Prioritization

References

References available upon request.

Timeline

Supervisor

Argo Clean
02.2019 - Current

Service Operative

Spree Enterprises
05.2015 - 01.2019

Customer Service Team Member

Marketplace Fresh
11.2014 - 05.2015

Melton South Community Centre

Melton South Community College

Melton South Community Centre

Melton South Community Centre

Melton South Community Centre

Melton South Community Centre

Diploma - Management accounting

Certified Management Accountants of Sri Lanka

Diploma - Diploma in Computer Science

Golden Key Institute

High School Certificate - GCE Advanced Level - Accounting

Our Lady of Victories Convent
Shihani Fernando