Shihani Fernando
Truganina
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Supervisor
Argo Clean
02.2019 - Current
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
Service Operative
Spree Enterprises
05.2015 - 01.2019
- Improved customer experience through consistent maintenance of common areas such as restrooms, lobbies, and break rooms.
- Enhanced customer satisfaction by maintaining a clean and hygienic environment in all assigned areas.
- Maintained inventory of cleaning supplies, ordering new stock as needed to ensure consistent availability for daily tasks.
Customer Service Team Member
Marketplace Fresh
11.2014 - 05.2015
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Education
Melton South Community Centre
Melton South Community Centre
Melton South Community College
Melton South Community Centre
Melton South Community Centre
Melton South Community Centre
Diploma - Management accounting
Certified Management Accountants of Sri Lanka
04.2009
Diploma - Diploma in Computer Science
Golden Key Institute
01.2008
High School Certificate - GCE Advanced Level - Accounting
Our Lady of Victories Convent
12.2004
Skills
- Enforcing Safety Protocols
- Customer Service
- Handling Procedures
- Daily Workflows
- Task Prioritization
References
References available upon request.
Timeline
Supervisor
Argo Clean
02.2019 - Current
Service Operative
Spree Enterprises
05.2015 - 01.2019
Customer Service Team Member
Marketplace Fresh
11.2014 - 05.2015
Melton South Community Centre
Melton South Community College
Melton South Community Centre
Melton South Community Centre
Melton South Community Centre
Melton South Community Centre
Diploma - Management accounting
Certified Management Accountants of Sri Lanka
Diploma - Diploma in Computer Science
Golden Key Institute
High School Certificate - GCE Advanced Level - Accounting
Our Lady of Victories Convent