Passenger Service Supervisor
All Nippon Airways
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Improved baggage handling efficiency through strategic planning and coordination between departments.
