Shiju Plackal Thomas
Summary
Knowledgeable, licensed massage therapist with more than 25 years of experience in different countries offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Experience of working in Multi star settings and managing freelance business gives confidence in client handling and treatments.
Overview
27
27
years of professional experience
Work History
Massage Therapist
Self Employed
08.2019 - 08.2023
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Performed sanitization tasks to keep massage environment clean and safe.
Healthcare Assistant
Stockport NHS Foundation Trust
06.2022 - 07.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Communicated effectively with patients and families to provide information about care and treatment.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Senior Spa Therapist
Champneys Spa- Mottram Hall Hotel
08.2018 - 10.2019
- Welcomed clients arriving for appointments.
- Cultivated calming spa atmosphere through cleanliness and design.
- Treated guests by providing massage therapy services.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized massage treatments for individual clients to address specific care needs.
Spa Supervisor and Senior Therapist
Governor West Bay Suites & Residence
03.2011 - 12.2014
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Senior Spa Therapist
Ela Spa Healthcare Pvt Ltd
08.2010 - 11.2010
- Welcomed clients arriving for appointments.
- Cultivated calming spa atmosphere through cleanliness and design.
- Treated guests by providing massage therapy services.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
- Informed guests of appropriate products available to increase retail sales.
- Fostered friendly, warm, and exceptional customer experience.
Spa Therapist
Kenilworth Beach Resort
04.2007 - 11.2009
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
Ayurveda Therapist
Nagarjuna Ayurvedic Treatment Centre
05.2002 - 01.2007
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Assessed clients' health needs, developed treatment plans and monitored progress.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Maintained client confidentiality to protect patient privacy.
Ayurveda Therapist - Part Time
Sudhakara Ayurveda Pharmacy & Nursing Home
03.1996 - 04.2002
- Documented patient information, treatment plans, and patient responses.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Assessed clients' health needs, developed treatment plans and monitored progress.
- Follow doctors orders to implement effective treatment plan.
- Educate patients about aftercare and monitor for after effects.
- Maintain appropriate documentation.
- Assist in preparing treatment plans .
Education
Practitioner's Diploma - Warm Bamboo Massage
Gateway Workshops
Manchester, UK03.2023
Practitioner's Diploma - Myofascial Cupping For Sport And Massage
Ashfields Training Centre
Manchester, UK07.2021
No Degree - Stretching Techniques
Ashfields Training Centre
Manchester, UK05.2021
Practitioner - Deep Tissue Techniques
Ashfields Training Centre
Manchester, UK05.2021
Practitioner's Diploma - Natural Lift Facial Massage / Facial Rejuvenation
Gateway Workshops
Manchester, UK04.2021
Practitioner's Diploma - Myofascial Release
Gateway Workshops
Manchester, UK04.2021
Practitioner's Diploma - Traditional Thai Foot Massage
Gateway Workshops
Manchester, UK04.2021
Practitioner's Diploma - Manual Lymphatic Drainage
Gateway Workshops
Manchester, UK02.2020
Practitioner's Diploma - Chair/ Seated Acupressure On Site Massage
Gateway Workshops
Manchester, UK01.2020
Practitioner's Diploma - Pregnancy Massage- Abdomen And Full Body
Gateway Workshops
Manchester, UK01.2020
Practitioner's Diploma - Advanced Deep Tissue Massage
Gateway Workshops
Manchester, UK11.2019
Practitioner's Diploma - Indian Head Massage
Gateway Workshops
Manchester, UK11.2019
Level 3 Diploma - Massage Therapy
Gateway Workshops
Manchester, UK07.2019
Certificate - Spa Therapy
VLCC Institute of Beauty, Nutrition
Cochin, India2009
Certificate - Ayurveda Panchakarma Therapy
Nagarjuna Ayurvedic Institute
Kerala, India2006
Skills
- Knowledge of Deep Tissue Massage
- Social Skills and communication
- Working under pressure
- Time management
- Background of Ayurvedic Massage experience
- Team work skills
- Sales and Marketing
- Experience of working in cosmopolitan settings
- Product experience from Elemis and Champneys
- Problem solving skills
Timeline
Healthcare Assistant
Stockport NHS Foundation Trust
06.2022 - 07.2023
Massage Therapist
Self Employed
08.2019 - 08.2023
Senior Spa Therapist
Champneys Spa- Mottram Hall Hotel
08.2018 - 10.2019
Spa Supervisor and Senior Therapist
Governor West Bay Suites & Residence
03.2011 - 12.2014
Senior Spa Therapist
Ela Spa Healthcare Pvt Ltd
08.2010 - 11.2010
Spa Therapist
Kenilworth Beach Resort
04.2007 - 11.2009
Ayurveda Therapist
Nagarjuna Ayurvedic Treatment Centre
05.2002 - 01.2007
Ayurveda Therapist - Part Time
Sudhakara Ayurveda Pharmacy & Nursing Home
03.1996 - 04.2002
Practitioner's Diploma - Warm Bamboo Massage
Gateway Workshops
Practitioner's Diploma - Myofascial Cupping For Sport And Massage
Ashfields Training Centre
No Degree - Stretching Techniques
Ashfields Training Centre
Practitioner - Deep Tissue Techniques
Ashfields Training Centre
Practitioner's Diploma - Natural Lift Facial Massage / Facial Rejuvenation
Gateway Workshops
Practitioner's Diploma - Myofascial Release
Gateway Workshops
Practitioner's Diploma - Traditional Thai Foot Massage
Gateway Workshops
Practitioner's Diploma - Manual Lymphatic Drainage
Gateway Workshops
Practitioner's Diploma - Chair/ Seated Acupressure On Site Massage
Gateway Workshops
Practitioner's Diploma - Pregnancy Massage- Abdomen And Full Body
Gateway Workshops
Practitioner's Diploma - Advanced Deep Tissue Massage
Gateway Workshops
Practitioner's Diploma - Indian Head Massage
Gateway Workshops
Level 3 Diploma - Massage Therapy
Gateway Workshops
Certificate - Spa Therapy
VLCC Institute of Beauty, Nutrition
Certificate - Ayurveda Panchakarma Therapy
Nagarjuna Ayurvedic Institute