Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiju Plackal Thomas

Summary

Knowledgeable, licensed massage therapist with more than 25 years of experience in different countries offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Experience of working in Multi star settings and managing freelance business gives confidence in client handling and treatments.

Overview

27
27
years of professional experience

Work History

Massage Therapist

Self Employed
08.2019 - 08.2023
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Performed sanitization tasks to keep massage environment clean and safe.

Healthcare Assistant

Stockport NHS Foundation Trust
06.2022 - 07.2023
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Senior Spa Therapist

Champneys Spa- Mottram Hall Hotel
08.2018 - 10.2019
  • Welcomed clients arriving for appointments.
  • Cultivated calming spa atmosphere through cleanliness and design.
  • Treated guests by providing massage therapy services.
  • Educated patients on treatment options.
  • Created repeat business by developing long-term relationships with regular customers.
  • Performed consultations for patients before scheduling treatments.
  • Informed guests of appropriate products available to increase retail sales.
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized massage treatments for individual clients to address specific care needs.

Spa Supervisor and Senior Therapist

Governor West Bay Suites & Residence
03.2011 - 12.2014
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Maintained front desk workstation by keeping it clean and organized.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Conducted regular staff meetings, informing team members of new spa services and policies.

Senior Spa Therapist

Ela Spa Healthcare Pvt Ltd
08.2010 - 11.2010
  • Welcomed clients arriving for appointments.
  • Cultivated calming spa atmosphere through cleanliness and design.
  • Treated guests by providing massage therapy services.
  • Educated patients on treatment options.
  • Created repeat business by developing long-term relationships with regular customers.
  • Performed consultations for patients before scheduling treatments.
  • Informed guests of appropriate products available to increase retail sales.
  • Fostered friendly, warm, and exceptional customer experience.

Spa Therapist

Kenilworth Beach Resort
04.2007 - 11.2009
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Fostered friendly, warm, and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Educated patients on treatment options.

Ayurveda Therapist

Nagarjuna Ayurvedic Treatment Centre
05.2002 - 01.2007
  • Documented patient information, treatment plans, and patient responses.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Tracked progress according to goals for interventions.
  • Assessed clients' health needs, developed treatment plans and monitored progress.
  • Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
  • Maintained client confidentiality to protect patient privacy.

Ayurveda Therapist - Part Time

Sudhakara Ayurveda Pharmacy & Nursing Home
03.1996 - 04.2002
  • Documented patient information, treatment plans, and patient responses.
  • Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
  • Assessed clients' health needs, developed treatment plans and monitored progress.
  • Follow doctors orders to implement effective treatment plan.
  • Educate patients about aftercare and monitor for after effects.
  • Maintain appropriate documentation.
  • Assist in preparing treatment plans .

Education

Practitioner's Diploma - Warm Bamboo Massage

Gateway Workshops
Manchester, UK
03.2023

Practitioner's Diploma - Myofascial Cupping For Sport And Massage

Ashfields Training Centre
Manchester, UK
07.2021

No Degree - Stretching Techniques

Ashfields Training Centre
Manchester, UK
05.2021

Practitioner - Deep Tissue Techniques

Ashfields Training Centre
Manchester, UK
05.2021

Practitioner's Diploma - Natural Lift Facial Massage / Facial Rejuvenation

Gateway Workshops
Manchester, UK
04.2021

Practitioner's Diploma - Myofascial Release

Gateway Workshops
Manchester, UK
04.2021

Practitioner's Diploma - Traditional Thai Foot Massage

Gateway Workshops
Manchester, UK
04.2021

Practitioner's Diploma - Manual Lymphatic Drainage

Gateway Workshops
Manchester, UK
02.2020

Practitioner's Diploma - Chair/ Seated Acupressure On Site Massage

Gateway Workshops
Manchester, UK
01.2020

Practitioner's Diploma - Pregnancy Massage- Abdomen And Full Body

Gateway Workshops
Manchester, UK
01.2020

Practitioner's Diploma - Advanced Deep Tissue Massage

Gateway Workshops
Manchester, UK
11.2019

Practitioner's Diploma - Indian Head Massage

Gateway Workshops
Manchester, UK
11.2019

Level 3 Diploma - Massage Therapy

Gateway Workshops
Manchester, UK
07.2019

Certificate - Spa Therapy

VLCC Institute of Beauty, Nutrition
Cochin, India
2009

Certificate - Ayurveda Panchakarma Therapy

Nagarjuna Ayurvedic Institute
Kerala, India
2006

Skills

  • Knowledge of Deep Tissue Massage
  • Social Skills and communication
  • Working under pressure
  • Time management
  • Background of Ayurvedic Massage experience
  • Team work skills
  • Sales and Marketing
  • Experience of working in cosmopolitan settings
  • Product experience from Elemis and Champneys
  • Problem solving skills

Timeline

Healthcare Assistant

Stockport NHS Foundation Trust
06.2022 - 07.2023

Massage Therapist

Self Employed
08.2019 - 08.2023

Senior Spa Therapist

Champneys Spa- Mottram Hall Hotel
08.2018 - 10.2019

Spa Supervisor and Senior Therapist

Governor West Bay Suites & Residence
03.2011 - 12.2014

Senior Spa Therapist

Ela Spa Healthcare Pvt Ltd
08.2010 - 11.2010

Spa Therapist

Kenilworth Beach Resort
04.2007 - 11.2009

Ayurveda Therapist

Nagarjuna Ayurvedic Treatment Centre
05.2002 - 01.2007

Ayurveda Therapist - Part Time

Sudhakara Ayurveda Pharmacy & Nursing Home
03.1996 - 04.2002

Practitioner's Diploma - Warm Bamboo Massage

Gateway Workshops

Practitioner's Diploma - Myofascial Cupping For Sport And Massage

Ashfields Training Centre

No Degree - Stretching Techniques

Ashfields Training Centre

Practitioner - Deep Tissue Techniques

Ashfields Training Centre

Practitioner's Diploma - Natural Lift Facial Massage / Facial Rejuvenation

Gateway Workshops

Practitioner's Diploma - Myofascial Release

Gateway Workshops

Practitioner's Diploma - Traditional Thai Foot Massage

Gateway Workshops

Practitioner's Diploma - Manual Lymphatic Drainage

Gateway Workshops

Practitioner's Diploma - Chair/ Seated Acupressure On Site Massage

Gateway Workshops

Practitioner's Diploma - Pregnancy Massage- Abdomen And Full Body

Gateway Workshops

Practitioner's Diploma - Advanced Deep Tissue Massage

Gateway Workshops

Practitioner's Diploma - Indian Head Massage

Gateway Workshops

Level 3 Diploma - Massage Therapy

Gateway Workshops

Certificate - Spa Therapy

VLCC Institute of Beauty, Nutrition

Certificate - Ayurveda Panchakarma Therapy

Nagarjuna Ayurvedic Institute
Shiju Plackal Thomas