Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shikha Kanwar

Spring Mountain

Summary

Dynamic Administration Officer at Vocational Careers Institute with proven expertise in administrative support and customer relations. Enhanced organizational efficiency by developing policy manuals and managing resources effectively. Skilled in report generation and fostering team collaboration, contributing to improved student performance and a positive work environment.


Overview

17
17
years of professional experience

Work History

Administration Officer

Vocational Careers Institute
04.2017 - Current
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
  • Managed team petty cash, purchase orders and account transactions.
  • Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Enhanced accessibility of academic resources by updating digital platforms regularly with relevant content for student use.
  • Participated in regular meetings with department heads to evaluate program effectiveness, making necessary adjustments to optimize academic outcomes.
  • Improved overall student performance by closely monitoring individual progress and providing targeted guidance.
  • Organized professional development opportunities for staff members, fostering a culture of continuous improvement within the institution.
  • Managed resources efficiently by maintaining an organized inventory of educational materials and equipment for classroom use.
  • Coordinated the implementation of new educational initiatives by providing administrative support and guidance during the transition process.
  • Coordinated communication between students, parents, and educators to address concerns and promote proactive problem-solving measures.
  • Served as a liaison between administration and academic departments, facilitating efficient communication channels among stakeholders involved in decision-making processes.
  • Monitored compliance with state regulations concerning curriculum requirements, ensuring timely reporting on progress toward meeting established benchmarks.
  • Enhanced student support services by implementing comprehensive academic plans and interventions.
  • Coordinated retrieval and distribution of student records from other schools and institutions.

Executive Assistant

Kroll
07.2008 - 11.2014
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Education

First Aid Course -

Australia Wide

Advanced Diploma of Leadership And Management -

Facilities Management Training Partners
01-2018

Certificate IV in Training And Assessment TAE40110 -

North East Region Training Association
01-2017

MBA - Finance And Marketing

MDU
Gurgaon, India
04-2008

Bachelors of Commerce -

Kurukshetra University
India
01-2005

Skills

  • Administrative support
  • Office management
  • Customer relations
  • Payroll and budgeting
  • Database administration
  • Reporting skills
  • Document preparation
  • Schedule maintenance
  • Report generation

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Administration Officer

Vocational Careers Institute
04.2017 - Current

Executive Assistant

Kroll
07.2008 - 11.2014

First Aid Course -

Australia Wide

Advanced Diploma of Leadership And Management -

Facilities Management Training Partners

Certificate IV in Training And Assessment TAE40110 -

North East Region Training Association

MBA - Finance And Marketing

MDU

Bachelors of Commerce -

Kurukshetra University

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Shikha Kanwar