Shikha Sharma
Regents Park,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
The Bakery’s king
Parramatta Westfield & Bass hill
06.2018 - 02.2021
- Provide excellent customer services that promote satisfaction
- Greet customers and present menu
- Take and serve food/drinks orders and up-sell any additional products
- Arrange table settings and maintain tables clean and tidy
- Check products for quality and correct any problems that keep them from enjoying their meal/drink
- Assisting in preparation of food such as making sandwiches, salads, coffee
- Lifting little weight
- Able to carry 3 plates easily
- Cooperate with all serving and kitchen staff
- Follow all relevant health department rules/regulations and all customer service guidelines.
- Recruited, trained, and supervised new staff members.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Assigned and monitored daily tasks for team members.
- Created and maintained a positive work environment for employees.
Retail Worker
Delaware North Sydney Cricket Ground
Moore Park , NSW
07.2017 - 09.2019
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Maintained accurate records of all transactions using POS software systems.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted large number of customers per day in finding or selecting items.
- Processed payments and maintained accurate drawers to meet financial targets.
Customer Service Assistant - Retail
IGA
Mosman
08.2016 - 11.2016
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean, this includes hovering and mopping
- Responsible dealing with customer complaints
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Keeping up to date with special promotions and putting up displays.
Registered Nurse( Teacher)
Sbs
Amritsar, India
10.2013 - 07.2016
- Served as RN at hospital located within maximum-security correctional facility housing approximately 3,500 inmates
- Assigned to the mental health crisis unit and played a key role on interdisciplinary team of psychiatrists, RNs, social workers and corrections officers
- Actively participated in development and implementation of individual treatment plans for patients with broad range of mental health issues
- Ensured that doctors’ orders were effectively carried out, including testing, medical procedures, consultations and stat orders for five-point restraint.
Wait Staff
Dal Bukhara
Rosebay
- Provide excellent customer services that promote satisfaction
- Greet customers and present menu
- Take and serve food/drinks orders and up-sell any additional products
- Arrange table settings and maintain tables clean and tidy
- Check products for quality and correct any problems that keep them from enjoying their meal/drink
- Assisting in preparation of food such as making sandwiches, salads, coffee
- Lifting little weight
- Able to carry 3 plates easily
- Cooperate with all serving and kitchen staff
- Follow all relevant health department rules/regulations and all customer service guidelines.
Education
Bachelor in nursing -
Baba Farid University Of Health Science
01.2013
Certificate IV in Aging Support -
Postgraduate in Masters in Health service management and planning -
UTS
Skills
- Project Planning
- Customer Service
- Reliability
- Self Motivation
- Computer Skills
- Problem-Solving
- Good Judgment
- Team building
- Financial Management
- Positive Attitude
- Hiring and Training
- Team Leadership
- Excellent Communication
- Time management abilities
- Problem-solving aptitude
- Decision-Making
Timeline
Team Leader Manager
The Bakery’s king
06.2018 - 02.2021
Retail Worker
Delaware North Sydney Cricket Ground
07.2017 - 09.2019
Customer Service Assistant - Retail
IGA
08.2016 - 11.2016
Registered Nurse( Teacher)
Sbs
10.2013 - 07.2016
Wait Staff
Dal Bukhara
Bachelor in nursing -
Baba Farid University Of Health Science
Certificate IV in Aging Support -
Postgraduate in Masters in Health service management and planning -
UTS
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