Shikha Shikha
MOONAH,TAS
Summary
Accomplished Administrative Assistant with a proven track record at One Point Education Services, enhancing office efficiency and client satisfaction through expert file organization and exceptional customer relations. Skilled in handling sensitive information and streamlining processes, I significantly contributed to reducing invoice errors and improving team collaboration. My empathy and data entry proficiency ensure top-notch service and operational excellence.
Overview
5
5
years of professional experience
Work History
Administrative Assistant, Costumer Services
One Point Education Services
05.2024 - Current
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Collaborated with cross-functional teams to complete projects on time and within budget constraints.
- Contributed to a reduction in errors on invoices through meticulous review process before submission to customers.
Retail Worker
Darcy's Cafe
01.2024 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Costumer Services
Jun Lin Spa
08.2023 - 04.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
Receptionist Administrator
Edu Pace Education
08.2019 - 06.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Masters of Professional Accounting - Accounting
University of Tasmania
Hobart, TAS07.2025
Bachelors Of Commerce - Accounting
Himachal Pradesh University
India07.2017
Skills
Empathy and patience
Client Relationship Building
File Organization
Scheduling appointments
Customer Relations
Data Entry
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
References
Anam Malik -Managing Director at One Point Education Services : 0424423616
Tajrin - Owner at Darcy's Cafe : 0410306119
Josh - Support Manager at Jun Lin Spa : 0470327366
Shivani Punj - Intern Pharmacist at Chemist warehouse lindisfarne: 0450071625
Timeline
Administrative Assistant, Costumer Services
One Point Education Services
05.2024 - Current
Retail Worker
Darcy's Cafe
01.2024 - 07.2024
Costumer Services
Jun Lin Spa
08.2023 - 04.2024
Receptionist Administrator
Edu Pace Education
08.2019 - 06.2023
Masters of Professional Accounting - Accounting
University of Tasmania
Bachelors Of Commerce - Accounting
Himachal Pradesh University
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