Shikhar Paul
Perth,WA
Summary
A highly motivated and customer-focused professional with experience in fast-paced environments, I excel at providing exceptional service, building rapport with customers, and leading teams to achieve operational success. With a strong attention to detail, excellent communication skills, and a proven ability to handle challenges confidently, I consistently exceed performance targets and ensure a positive experience for both customers and colleagues. Recognized for my reliability, leadership, and commitment to excellence, I consistently contribute to the growth and success of the businesses I work for.
Overview
1
1
year of professional experience
Work History
Car Detailer
Silver Sponge Car Wash
Claremont, WA
09.2024 - Current
- Delivered exceptional car detailing services, ensuring every vehicle was spotless inside and out, earning praise for attention to detail and increasing customer satisfaction by 20%.
- Built rapport with customers, engaging in friendly and professional conversations that made them feel valued and heard, contributing to a 15% increase in repeat business.
- Consistently received great customer feedback, with clients complimenting the thoroughness and quality of the car washes and detailing, resulting in a 25% rise in positive reviews.
- Took pride in offering personalized service, tailoring packages to meet individual customer needs, boosting sales by 18% and ensuring satisfaction with the final result.
- Handled challenging customer requests with ease, addressing concerns promptly and professionally, maintaining a zero-complaint record and enhancing the overall reputation of the business.
- Worked efficiently with team members, coordinating tasks to ensure quick turnaround times without compromising on quality, improving team efficiency by 30%.
- Demonstrated exceptional time management skills, balancing multiple cars and customer needs while maintaining a high standard of service, reducing wait times by 20%.
- Recognized by the manager for consistently delivering top-tier detailing and exceptional customer service, leading to a 40% increase in repeat customers and referrals.
Restaurant Team Member
Rusty Fig
Cloisters, WA
10.2024 - 01.2025
- Delivered exceptional customer service by anticipating guest needs, ensuring they had a memorable dining experience every time.
- Engaged with customers in a friendly and professional manner, handling any issues quickly and turning potential complaints into positive feedback.
- Collaborated seamlessly with team members, ensuring quick and efficient service, even during the busiest hours.
- Supported new staff by providing guidance and sharing knowledge, helping them get up to speed quickly in the fast-paced environment.
- Worked closely with the manager to ensure smooth restaurant operations, from coordinating reservations to handling inventory and supplies.
- Took initiative to maintain a clean and organized dining area, contributing to the overall atmosphere of the restaurant and customer satisfaction.
- Recognized by the boss for consistently meeting performance targets, going above and beyond to enhance the overall guest experience.
- Built a strong rapport with regular customers, creating a loyal clientele base and encouraging return visits with excellent service and attention to detail.
Team Member
7 - Eleven
Atwell, WA
07.2024 - 12.2024
- Participated in training sessions for new employees when needed.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to take advantage of new opportunities.
- Assisted customers with product selection and ordering process.
- Built strong relationships with regular customers, offering efficient service and making their visits feel personal and valued.
- Supported team members during busy shifts, stepping in to help out whenever needed and ensuring smooth operations.
- Communicated well with the manager, following instructions and working together to meet targets while maintaining a positive atmosphere.
- Took pride in working with a great team, collaborating to tackle challenges and deliver top-notch customer service.
- Received recognition from the boss for consistently going above and beyond, maintaining high standards in both customer service and teamwork.
Education
High School Diploma -
Mount Carmel School
India,PB03-2022
Skills
- Demonstrate exceptional conversation skills, building rapport with customers and creating a welcoming atmosphere that encourages loyalty and repeat business
- Exhibit robust confidence in all interactions, handling challenging situations with poise and ensuring smooth communication with customers and team members
- Show excellent management skills, overseeing tasks efficiently and motivating the team to consistently meet performance targets and exceed customer expectations
- Maintain a zero-complaint record, resolving issues proactively and ensuring every customer leaves satisfied with their service
- Manage multiple responsibilities effectively, balancing high standards of service with attention to detail in a fast-paced environment
- Lead by example, mentoring team members and fostering a positive, collaborative work environment that boosts morale and performance
Availability
- Availability
- week days - After 4PM
- Free on Weekends
Timeline
Restaurant Team Member
Rusty Fig
10.2024 - 01.2025
Car Detailer
Silver Sponge Car Wash
09.2024 - Current
Team Member
7 - Eleven
07.2024 - 12.2024
High School Diploma -
Mount Carmel School
Similar Profiles
Jovanpreet SinghJovanpreet Singh
Car Detailer at Silver Sponge CarwashCar Detailer at Silver Sponge Carwash
Mair BedfordMair Bedford
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems
Aniya McClain-HillAniya McClain-Hill
Sales Consultant at Tiger Car Wash/ Club Car WashSales Consultant at Tiger Car Wash/ Club Car Wash