Summary
Overview
Work History
Education
Skills
References
Timeline
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Shikhar Shah

Sydney,NSW

Summary

Detail-oriented IT Analyst with 3+ years of experience in technical support, system integration, and process optimization. Skilled in troubleshooting, MDM solutions, Windows OS, and iOS device management, with a proven ability to collaborate with cross-functional teams to achieve business goals. Experienced in system analysis, user training, and technical documentation, ensuring smooth migrations and improved operational efficiency. Known for a can-do attitude, openness to feedback, and humility in working collaboratively with teams. Adaptable and committed to continuous learning, consistently delivering high-quality IT solutions in dynamic environments.

Overview

2
2
years of professional experience

Work History

IT Analyst

Qantas Airways
Sydney, NSW
03.2023 - Current
  • Assisted business business owner in gathering and documenting system requirements for various IT projects, ensuring alignment with organizational goals.
  • Supported the evaluation of existing systems, identifying areas for improvement, and assisting in the implementation of technology upgrades or optimizations.
  • Assisted in developing system specifications, including process flows, and basic data models, ensuring smooth integration with existing technologies.
  • Supported the execution of MDM migration projects by assisting in the configuration of security policies, and troubleshooting user issues during the transition.
  • Participated in the testing and documentation process for application compatibility, identifying issues, and escalating them to senior team members for resolution.
  • Assisted in the change control process for system updates and configurations, ensuring minimal disruption to users and helping track progress.
  • Created and delivered basic end-user training materials and documentation to facilitate the adoption of new systems and technologies.
  • Provided first-level support for system issues, and escalated more complex problems to senior analysts, ensuring timely resolution.
  • Helped create user guides, FAQs, and other technical documentation to support both end users and IT teams, ensuring easy access to troubleshooting resources.
  • Assisted in monitoring system performance, identifying inefficiencies, and escalating potential issues to senior analysts for further investigation.

ICT Deployment Technician

Fujitsu Australia
Sydney, NSW
08.2022 - 02.2023
  • Delivered end-user training on new technologies to ensure smooth adoption across the organization.
  • Set up and configured equipment, software, and operating systems to ensure optimal system performance.
  • Analyzed operational data and created reports to support decision-making and strategic planning.
  • Resolved technical issues related to software and hardware, minimizing disruptions to business operations.
  • Installed, configured, and troubleshot Windows operating systems to maintain system functionality.
  • Maintained detailed records of issues, and generated reports for analysis and tracking.
  • Collaborated with cross-functional teams to resolve deployment challenges, and ensure seamless integration.

Education

Bachelor of Science - Computer Information Systems

AIH College
06-2022

High School Diploma -

ACBI College
Sydney
04-2020

Skills

TECHNICAL SKILLS

  • Troubleshooting and Issue Resolution
  • Test planning and documentation
  • Business intelligence
  • IT service management
  • MDM solution, ie, Intune, Reftab, JAMF
  • Operating System Installation and Configuration
  • Application Compatibility Testing
  • End-User Support
  • ServiceNow ticketing system
  • Microsoft 365
  • Azure Active Directory
  • Project Management
  • Hardware Installation and Configuration

INTERPERSONAL SKILLS

  • Communication
  • Team collaboration
  • Attention to detail
  • Time management
  • Growth Mindset
  • Humility

PROJECTS

  • iOS device deployment
  • Win 10/11 deployment
  • ICT change project
  • MDM migration
  • Harvey Norman Refresh project
  • MAC KVS Zero Project

References

References available upon request.

Timeline

IT Analyst

Qantas Airways
03.2023 - Current

ICT Deployment Technician

Fujitsu Australia
08.2022 - 02.2023

Bachelor of Science - Computer Information Systems

AIH College

High School Diploma -

ACBI College

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Shikhar Shah