Shikira Elford
Griffin,QLD
Summary
I am an experienced Disability Support Worker with a strong background in providing high-quality care to individuals with diverse disabilities. Demonstrated expertise in team leadership, training, roster coordination, and ensuring NDIS compliance. Skilled at fostering positive relationships with participants, families, and stakeholders, while actively promoting social inclusion and community engagement. Committed to maintaining a safe environment and strictly adhering to workplace health and safety policies. Proficient in utilizing Microsoft Word and Excel for accurate documentation and reporting.
Overview
7
7
years of professional experience
Work History
Area Coordinator
Lifest Healthcare
01.2024 - Current
- I led and supported a team of Disability Support Workers and House Assistants, ensuring effective training, resources, and communication. I coordinated rosters, provided direct care when needed, and ensured compliance with NDIS guidelines and quality standards. I maintained up-to-date care plans, managed participant feedback, and implemented corrective actions to improve service delivery.
- I built strong relationships with participants, families, and external stakeholders, facilitating clear communication regarding care updates. I adhered to Workplace Health & Safety policies and ensured a safe environment for both participants and staff.
Disability Support Worker
Lifest Healthcare
10.2023 - 01.2024
- I provided direct care and community support in line with individual care plans and NDIS goals, including personal care, medication administration, and promoting social inclusion. I ensured timely reporting of incidents and shift notes, maintained clear communication with staff, and adhered to all policies and procedures.
- I followed Workplace Health & Safety protocols, ensuring a safe environment and promptly reporting any concerns. I also maintained required qualifications and certifications.
Disability Support Worker
My Horizon
05.2023 - 11.2023
- During my time at My Horizon, I supported a diverse group of participants with both mental and physical disabilities. I assisted in daily tasks, including personal cares, medication administration, and meal preparation, with a focus on compassion and empathy while upholding professional boundaries. This experience has strengthened my adaptability and ability to effectively address the unique needs of each participant in various situations.
Disability Support Worker
Quick Response Carers
04.2022 - 05.2023
- During my time at QRC, I worked with a diverse range of clients with both intellectual and physical disabilities. I quickly developed the ability to adapt to each client's unique needs, providing services with empathy, care, and professionalism. My responsibilities included toileting assistance, community access, food handling, bathing support, driving clients to appointments, and more. Throughout my tenure, I gained valuable skills in time management, prioritization, professionalism, compassion, and adaptability, allowing me to effectively respond to various situations and client needs.
Bartender / Door Host
Birdees PTY LTD
10.2021 - 07.2022
- In this role, I gained experience in multiple positions, including door host, bartender, and promotions assistant. As a door host, I scanned patrons' IDs, while as a bartender, I mixed and served various drinks.
- Through these experiences, I developed assertiveness, adaptability to different roles, the ability to manage late hours, and other valuable skills that I apply in all professional settings.
Part Time Employee
Lovisa PTY LTD
11.2020 - 05.2022
- In this role, I managed daily tasks such as banking, hourly KPI tracking, customer service, opening and closing the store, and coaching team members.
- I developed key skills in teamwork, maintaining a positive attitude in any situation, time management, productivity, and working with urgency to meet goals and deadlines.
Volunteer
Sunnybank Special School
01.2018 - 11.2018
- During my volunteer experience at Sunnybank Special School, I developed strong communication skills and gained valuable experience working with children with diverse needs.
- My responsibilities included assisting students with their schoolwork, supervising lunch breaks, and supporting various other activities to ensure a positive and inclusive environment.
Education
Certificate IV in Mental Health
TAFE Queensland
QLD07-2025
NDIS Workers Screening Card
NDIS
NDIS New Workers Module
NDIS
Blue Card
Queensland Government
Certificate II - Active Volunteering
St Thomas More College
Certificate I - Business
St Thomas More College
Year 12 Graduate -
Brisbane School of Distance Education
Skills
- Team Leadership & Supervision
- Staff Training & Development
- Resource Coordination
- Rostering & Scheduling
- Direct Care & Support
- NDIS Compliance & Quality Standards
- Care Plan Management & Implementation
- Participant Feedback Management
- Corrective Action Implementation
- Stakeholder Engagement & Relationship Building
- Effective Communication & Reporting
- Workplace Health & Safety (WH&S) Adherence
- Risk Assessment & Safety Monitoring
- Time Management & Organizational Skills
- Problem-Solving & Conflict Resolution
- Documentation & Reporting
- Skilled in using Microsoft Excel for data analysis, spreadsheets, and creating reports
- Experienced in using Microsoft Word for document formatting, creating templates, and reporting
Timeline
Area Coordinator
Lifest Healthcare
01.2024 - Current
Disability Support Worker
Lifest Healthcare
10.2023 - 01.2024
Disability Support Worker
My Horizon
05.2023 - 11.2023
Disability Support Worker
Quick Response Carers
04.2022 - 05.2023
Bartender / Door Host
Birdees PTY LTD
10.2021 - 07.2022
Part Time Employee
Lovisa PTY LTD
11.2020 - 05.2022
Volunteer
Sunnybank Special School
01.2018 - 11.2018
Certificate I - Business
St Thomas More College
Certificate IV in Mental Health
TAFE Queensland
NDIS Workers Screening Card
NDIS
NDIS New Workers Module
NDIS
Blue Card
Queensland Government
Certificate II - Active Volunteering
St Thomas More College
Year 12 Graduate -
Brisbane School of Distance Education
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