Shikshaya Lama
Sydney
Summary
I am an experienced Host and front-of-house professional with a solid background in customer service, RSA certification, and high-end hospitality. I excel in sales closing techniques and effective communication, and thrive in collaborative team environments. I am seeking a position in a Host or Front of House role where I can leverage my skills to provide exceptional service to guests.
Overview
3
3
years of professional experience
Work History
Host/ Front Of House
Hilton
03.2022 - 12.2024
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Trained and supervised new front-of-house team members to ensure that all customer service standards were met
Host and Customer Service Expert
Hotel Intercontinental
03.2024 - 08.2024
- Managed reservations and seating arrangements efficiently, optimizing table turnover and maximizing customer satisfaction.
- Provided attentive and personalized service to guests, anticipating their needs and exceeding expectations.
Luxury Sales Associate
Versace
10.2024 - 02.2025
- Conducted product demonstrations and provided comprehensive product knowledge to enhance customer experience.
- Collaborated with team members on sales strategies and initiatives to achieve department goals.
Host
QT Sydney / Gowings
08.2023 - 12.2023
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Maintained a friendly and positive attitude in a fast-paced environment, resulting in an increase in customer tips
Host
Glass Brasserie
06.2022 - 11.2022
- Company Overview: A fine dining restaurant owned and run by an Australian Celebrity Chef, Luke Mangan) https://www.glassbrasserie.com.au/
- Knowledge of the menu and services available to guests
- Checking each table, ensuring every guest requirement or order has been sent through, and ensuring all the cheques of each table have been cleared and submitted to the shift manager
Education
BBA - Marketing
University of Newcastle
Newcastle, NSW03-2026
Skills
- Customer Service
- RSA
- Hospitality
- Closing (Sales)
- Communications
- Persistence
- Teamwork
Languages
English
Nepali
Hindi
Timeline
Luxury Sales Associate
Versace
10.2024 - 02.2025
Host and Customer Service Expert
Hotel Intercontinental
03.2024 - 08.2024
Host
QT Sydney / Gowings
08.2023 - 12.2023
Host
Glass Brasserie
06.2022 - 11.2022
Host/ Front Of House
Hilton
03.2022 - 12.2024
BBA - Marketing
University of Newcastle