Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shikshaya Lama

Shikshaya Lama

Sydney

Summary

I am an experienced Host and front-of-house professional with a solid background in customer service, RSA certification, and high-end hospitality. I excel in sales closing techniques and effective communication, and thrive in collaborative team environments. I am seeking a position in a Host or Front of House role where I can leverage my skills to provide exceptional service to guests.

Overview

3
3
years of professional experience

Work History

Host/ Front Of House

Hilton
03.2022 - 12.2024
  • Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
  • Trained and supervised new front-of-house team members to ensure that all customer service standards were met

Host and Customer Service Expert

Hotel Intercontinental
03.2024 - 08.2024
  • Managed reservations and seating arrangements efficiently, optimizing table turnover and maximizing customer satisfaction.
  • Provided attentive and personalized service to guests, anticipating their needs and exceeding expectations.

Luxury Sales Associate

Versace
10.2024 - 02.2025
  • Conducted product demonstrations and provided comprehensive product knowledge to enhance customer experience.
  • Collaborated with team members on sales strategies and initiatives to achieve department goals.

Host

QT Sydney / Gowings
08.2023 - 12.2023
  • Provided knowledgeable and courteous service, resulting in positive reviews from customers
  • Maintained a friendly and positive attitude in a fast-paced environment, resulting in an increase in customer tips

Host

Glass Brasserie
06.2022 - 11.2022
  • Company Overview: A fine dining restaurant owned and run by an Australian Celebrity Chef, Luke Mangan) https://www.glassbrasserie.com.au/
  • Knowledge of the menu and services available to guests
  • Checking each table, ensuring every guest requirement or order has been sent through, and ensuring all the cheques of each table have been cleared and submitted to the shift manager

Education

BBA - Marketing

University of Newcastle
Newcastle, NSW
03-2026

Skills

  • Customer Service
  • RSA
  • Hospitality
  • Closing (Sales)
  • Communications
  • Persistence
  • Teamwork

Languages

English
Nepali
Hindi

Timeline

Luxury Sales Associate

Versace
10.2024 - 02.2025

Host and Customer Service Expert

Hotel Intercontinental
03.2024 - 08.2024

Host

QT Sydney / Gowings
08.2023 - 12.2023

Host

Glass Brasserie
06.2022 - 11.2022

Host/ Front Of House

Hilton
03.2022 - 12.2024

BBA - Marketing

University of Newcastle

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Shikshaya Lama