Overview
Work History
Education
Skills
Certifications
References
Timeline
Generic

Margaret Wanjiku Mwangi

Holden Hill,Australia

Overview

7
7
years of professional experience

Work History

Business Operations Support Coordinator

Boracare
12.2023 - 03.2024
  • Coordinating and managing 24/7 roster in NDIS and Children and Youth placements, using (Deputy)
  • Coordinating rostering and staffing for emergency placements and supports from DCP (Children and Youth).
  • Working with accounts team to approve timesheets on bi-weekly payroll for over 100 employees, managing O.T and working hours for staff- restricted and unrestricted working hours (Deputy).
  • Working with practice lead to coordinate staffing hours that correspond with children and youth school schedules or appointments with different stakeholders.
  • Working with H.R, accounts and project manager with onboarding of new staff or participants.
  • Participating in board meetings.
  • Working with placement supervisors to co-ordinate rostering for team meetings and trainings.
  • Assisting placement supervisors and service coordinators with checking documentations (using CTARS) and placement compliances.
  • Identifying gaps, proposing and implementing solutions for rosters.
  • Supporting HR and Management in maintaining mandatory staffing clearances and requirements.
  • Working with Manager to identify and streamline placement supervisor's responsibilities.
  • Utilized proactive communication abilities to resolve employment-related and staffing disputes.
  • Being part of interview panel and interviewing new staff.
  • Coached employees through day-to-day work and complex problems.
  • Corresponding with stakeholders in regard to rostering, staffing and/or other client/participants needs and services- reporting to line manager with findings.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Team Leader and Youth/support Worker

Boracare
11.2021 - 12.2023
  • Coordinate rostering and staffing to ensure adequate coverage and optimal participant support with 8 hours per week dedicated to admin time- timesheet approval, completing weekly/monthly progress reports
  • Organising and executing monthly meetings & Minutes recording.
  • Lead team meetings, which includes facilitating discussions and reflections in relation to customer supports.
  • Maintain open and effective communication channels within the support house team, as well as with external stakeholders such as families, guardians, Support Coordinators and others.
  • Collaborate with families, guardians, and external organisations to promote the well-being and ensure they have access to the supports and funds are require.
  • Document participants progress, incidents, and other relevant information accurately and promptly.
  • Administering medication as prescribed, provide reminders for medication and upcoming appointment.
  • Encourage Positive and socially appropriate behaviour, and effectively manage challenging behaviour.
  • Respond effectively to crises, emergencies, following established protocols and ensuring the safety of residents and staff.
  • Assisted customers with daily personal care, toileting, showering, clothing care, household duties and transportation.
  • Reassure and redirect customers appropriately during behavioural incidents.
  • Assist individuals to perform a range of housekeeping tasks and meal preparations to increase independency and level of ability.

Intern (Campaigns and Communication Manager

Welcoming Australia
05.2023 - 08.2023
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Created content for website pages, blog posts, and other online platforms.
  • Developed presentations and organized events to promote products or services.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Attended conferences and trade shows related to the organization's field of expertise.
  • Worked with team members to promote great customer service and pleasant work environment.
  • Maintained accurate records of all activities performed throughout internship period.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Supported various program activities, assisting with administrative tasks.
  • Assisted in routine research, investigations and special projects to support work of assigned department.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Created content for social media platforms to engage and connect with target audiences.

Intern (Support Co-ordinator)

Boracare
11.2022 - 01.2023
  • Formulated Risk Assessment plans, support plans, Positive Behaviour Support Plans and client's About ME information for smooth service deliverance.
  • Collaborated with Team Leaders in providing relevant support tailored to their client.
  • Observed office etiquette and maintained interpersonal communication skills.
  • Assisted in maintaining employee records, ensuring accuracy and confidentiality of all documents.
  • Assisted in compiling data from various sources to prepare statistical reports on human resources activity.
  • Participated in company events such as team building activities or holiday parties.
  • Assisted in ensuring that all relevant forms were completed correctly before processing any changes in employee status.

Mental Health Support Worker

ResicareSA
05.2021 - 12.2021
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Provided emotional and psychological support to clients in crisis situations..
  • Educated clients about mental health issues and available community resources.
  • Observed safety protocols when working with potentially violent or suicidal individuals.
  • Assisted clients with daily living activities such as meal planning, medication management, budgeting.
  • Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
  • Promoted independence by assisting and supervising clients while completing daily living activities.

Personal Care Assistant

Ananda Aged Care & Prime Agency
08.2017 - 11.2021
  • Effectively managing and responding to severe and challenging behaviour
  • Medication Administration.
  • Transported clients to medical appointments, errands, and social events.
  • Maintain awareness of clients' individual physical, spiritual and emotional needs and that they are considered and met daily.
  • Assessing all risks and reporting any arising issues as necessary.
  • Maintaining a safe and Person-Cantered approach.
  • Monitored client health conditions and reported any changes to the appropriate personnel.
  • Supporting people living with a disability with activities such as personal hygiene, taking medication, cooking, cleaning, attending appointments, outings, health and recreation activities and personal advocacy, as determined by customer need and service requirements.
  • Provided emotional support and encouragement to assist clients with coping with physical or mental disabilities.
  • Assisted clients with mobility issues using wheelchairs, walkers, canes.
  • Answered patient calls promptly and assisted them with requests as necessary.
  • Developed individualized service plans based on each client's needs and preferences.
  • Collaborated with members of the interdisciplinary team including physicians, nurses, therapists and social workers regarding patient care.
  • Provided ongoing compassionate patient care for each client.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • · Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.



Education

Bachelor of Applied Social Science - Community Services

Torrens University Australia
Adelaide, SA
10.2023

Diploma And Advanced Diploma - Business

Salford College
Adelaide, SA
01.2019

Certificate III Individual Support - Ageing, Home, And Community

SMP Training
Sir Donald Bradman Dr Cowandilla
01.2017

Skills

  • Staff Supervision
  • Professional Networking
  • Operations Management
  • MS Office
  • Project Support
  • Staff Management
  • Rostering
  • Team supervision
  • Rapport building
  • CALD awareness

Certifications

  • 'Through their eyes' safe environment for children and young people certificate
  • Child Protection Training certificate
  • Cultural Awareness Training Certificate
  • Assist with medication certificate
  • NDIS worker check
  • Working with Children check
  • Psychometric Assessment (DCP)
  • Manual Handling Certificate
  • First Aid and CPR Certificate
  • Bachelor of Applied Social Science (Community Services) letter of completion and transcript.
  • CPI Certificate

References

Nicole Stasiak, (General Manager) Boracare

nicole@boracare.com.au

0432738226


Debbie Smith, (Former Senior Lecturer & Fieldwork coordinator for Community Services), Torrens University

0415850819


Ruth Ewers ( Team Leader and Youth Worker) Boracare

ruth@boracare.com.au

0488745508


Nancy Kahiu (Support Worker) Boracare

0423895608


Timeline

Business Operations Support Coordinator

Boracare
12.2023 - 03.2024

Intern (Campaigns and Communication Manager

Welcoming Australia
05.2023 - 08.2023

Intern (Support Co-ordinator)

Boracare
11.2022 - 01.2023

Team Leader and Youth/support Worker

Boracare
11.2021 - 12.2023

Mental Health Support Worker

ResicareSA
05.2021 - 12.2021

Personal Care Assistant

Ananda Aged Care & Prime Agency
08.2017 - 11.2021

Bachelor of Applied Social Science - Community Services

Torrens University Australia

Diploma And Advanced Diploma - Business

Salford College

Certificate III Individual Support - Ageing, Home, And Community

SMP Training

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Margaret Wanjiku Mwangi