Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Shilka Sharma

Shilka Sharma

Sydney,NSW

Summary

Program Manager/Delivery Manager with proven success delivering transformation programs across government, banking, and education sectors, managing budgets up to $10M. Expert in agile delivery, governance, and stakeholder engagement, with a track record of driving complex change and achieving sustainable results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Manager

Service NSW
Bardia, New South Wales
01.2021 - Current
  • Directed a portfolio of high-profile digital transformation initiatives, overseeing 20+ resources and multiple agile squads across concurrent workstreams.
  • Spearheaded the end-to-end delivery of the NSW Dine & Discover program, enabling millions of residents to access COVID-19 support through innovative digital channels.
  • Championed the rollout of a secure digital renewal platform for the Working with Children Check, integrating facial verification technology to enhance compliance and user experience.
  • Established program scope, delivery frameworks, and governance structures, ensuring alignment with organisational strategy and legislative requirements.
  • Partnered with executive stakeholders, cross-functional teams, and Transport for NSW to define strategic priorities, assess risks, and drive consensus across diverse interests.
  • Managed multi-million-dollar budgets, resource allocations, and interdependent delivery schedules across product teams and program portfolios.
  • Implemented robust KPI tracking and progress reporting mechanisms to provide transparency and actionable insights to senior leadership and steering committees.
  • Advocated for and embedded agile ways of working across teams, building delivery capability and accelerating time-to-value through coaching and change leadership.

Delivery Manager

Woolworths group
01.2019 - 01.2021
  • Directed the successful implementation of a major gift card SaaS platform, coordinating efforts across 10+ cross-functional teams and managing a $2M program budget.
  • Embedded core agile principles at the program level, driving cultural adoption and improving delivery velocity across multiple workstreams.
  • Oversaw program-level planning and delivery ceremonies, including release planning, sprint reviews, and retrospectives, ensuring alignment across dependent teams.
  • Proactively identified, assessed, and mitigated program risks and issues, implementing resolution strategies to protect timelines and benefits.
  • Served as primary escalation point, facilitating swift resolution of delivery blockers to maintain momentum across all streams.
  • Built and maintained strong relationships with executive sponsors, product owners, delivery teams, and customer stakeholders to ensure program alignment and engagement.
  • Established transparent reporting and tracking mechanisms for product roadmaps, program milestones, and backlog health, enabling data-driven decision-making at all levels.

Project Manager

Salmat Australia
Bardia, New South Wales
01.2017 - 01.2019
  • Successfully managed the end-to-end implementation of Salmat’s core business mobile app and customer portal, meeting scope, budget, and timeline targets.
  • Delivered software projects by leading a cross-functional Agile team and applying Scrum methodology to drive productivity and quality outcomes.
  • Introduced and embedded Agile practices such as backlog refinement and sprint planning to improve collaboration and delivery predictability.
  • Maintained clear communication channels between team members, product owners, and stakeholders to ensure shared understanding of project objectives and progress.
  • Proactively identified project risks and implemented mitigation strategies to safeguard deliverables and timelines.
  • Coached team members on Agile principles to foster continuous improvement, self-organisation, and higher performance.

Business/Test Analyst

PlanIT
Bardia, New South Wales
01.2016 - 01.2017
  • Collaborated with Head of Product, Digital to define deliverable phasing and scope.
  • Engaged key stakeholders to align product expectations and delivery timelines.
  • Proactively managed dependencies across digital roadmap and other divisions for timely product delivery.
  • Worked with engineering leads to establish scope and priorities during product development lifecycle.
  • Assessed value and prioritized stories, epics, and themes focusing on maximum alignment with product strategy.
  • Developed detailed specifications for product features to enhance clarity for development teams.
  • Partnered with UX designers on product design, creating user stories and acceptance criteria.
  • Managed backlog for sprint and release planning from design through quality assurance and release.

Senior Test Analyst

Accenture Australia
Bardia, New South Wales
01.2011 - 01.2015
  • Work with stakeholders to understand their business requirements and translating them into system functionality.
  • Organise workshops with business representatives to elicit a common understanding of requirements and scope of project work.
  • Develop use cases and workflows to be presented to business to obtain necessary sign-offs.
  • Create in-depth functional specification document based on the requirements gathered from the business to be consumed by the development team.
  • Support development and system test teams in delivering the required documents.
  • Perform UAT before Go-live release.
  • Triage defects across all programs impacting the release and do impact assessment.
  • Liaise with solution architects to review detailed data setup in environment.
  • Develop test schedule, test conditions, test cases and test cycle plan.
  • Execute test cases and submit daily test execution report to Test Lead and Manager.
  • Raise/Submit defects as required and workout through their resolution.
  • Liaise with risk management team to make them aware of any issue found during actuarial testing.
  • Escalate issues & risks to senior management to reduce customer impact at later stages.

Education

Bachelors of Computer Science and Engineering -

Punjab Technical University
India

Skills

  • Stakeholder engagement
  • Release and deployment
  • Risk Management
  • Program and Project management
  • Change Management
  • Budgeting and Financial management
  • Resource allocation
  • Agile methodologies
  • Communication and Presentation skills
  • Cross agency / vendor management
  • IT tools- JIRA/MS Project/Miro/Trello/Mondaycom etc

Certification

  • Certified Scrum Alliance Scrum Master, 2016
  • Certified Scrum Alliance Product Owner, 2017

References

Available on request

Timeline

Delivery Manager

Service NSW
01.2021 - Current

Delivery Manager

Woolworths group
01.2019 - 01.2021

Project Manager

Salmat Australia
01.2017 - 01.2019

Business/Test Analyst

PlanIT
01.2016 - 01.2017

Senior Test Analyst

Accenture Australia
01.2011 - 01.2015

Bachelors of Computer Science and Engineering -

Punjab Technical University

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Shilka Sharma