Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shilo Johnson

Sydney,NSW

Summary

Friendly worker with great people skills as well as skills in a variety of different job types. Enthusiastic about learning and consistently dedicated to delivering exceptional customer experiences while offering assistance whenever needed. Skilled at multitasking calmly and collaborating effectively within teams, boasting a positive and outgoing attitude. Driven by the desire to uphold customer satisfaction and contribute to the success of the company. Articulate, dynamic, and goal-oriented, with a strong passion for nurturing relationships, fostering partnerships, and driving business growth.

Overview

5
5
years of professional experience

Work History

Retail Assistant

JD Sports
09.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

Owner

Style Her Label
09.2021 - Current
  • Registered dress hire company
  • Carried out day-day-day duties accurately and efficiently.
  • Promoted business and products by using apps such as Canva, Adobe Lightroom, etc to create aesthetic/appealing posts to draw in target audiences.
  • Promoted on a range of platforms, including Instagram, Facebook, Depop, and TikTok.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers and followed outlined steps of service.

Office Worker

Fish Markets Sydney
03.2022 - 09.2022
  • Produced high-quality communications for internal and external use.
  • Updated accounts with routine expenses and contract payments.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Helping senior office staff make effective decisions and stay on top of trends.
  • Managed regular finance tracking for numerous branch offices and headquarters expenses.
  • Created documents to display financial reports and data.

Boba Barista

Machi Machi
05.2020 - 08.2022
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Prioritized drink requests while managing interruptions.

Warehouse Worker

Glassons
11.2021 - 06.2022
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Entered package information into company's computer system.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.

Customer Service Cashier

Nicholas Seafood Traders
10.2018 - 05.2020
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Set up new sales displays each [Timeframe].
  • Performed cash, card and check transactions to complete customer purchases.

Casual Worker

Domino's Pizza
11.2018 - 07.2019
  • Served customers and followed outlined steps of service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Consistently prepared foods to the standard required.
  • Communicated closely with servers to fully understand special orders for customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Bachelor of Design in Visual Communication - Design

University of Technology Sydney
Sydney

Bachelor of Media And Communications - Public Relations And Social Media

Macquarie University
Macquarie Park, NSW
2023

High School Diploma -

Endeavour Sports High School
Caringbah, NSW
2021

High School Diploma -

Bethany College
Hurstville, NSW
2018

Skills

  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Ability to work together with team members
  • Flexibility to do different tasks
  • Ability to follow procedures correctly
  • Reliable
  • Hard Working
  • Ability to be friendly and polite

Timeline

Retail Assistant

JD Sports
09.2022 - Current

Office Worker

Fish Markets Sydney
03.2022 - 09.2022

Warehouse Worker

Glassons
11.2021 - 06.2022

Owner

Style Her Label
09.2021 - Current

Boba Barista

Machi Machi
05.2020 - 08.2022

Casual Worker

Domino's Pizza
11.2018 - 07.2019

Customer Service Cashier

Nicholas Seafood Traders
10.2018 - 05.2020

Bachelor of Design in Visual Communication - Design

University of Technology Sydney

Bachelor of Media And Communications - Public Relations And Social Media

Macquarie University

High School Diploma -

Endeavour Sports High School

High School Diploma -

Bethany College

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Shilo Johnson