Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shilo Matthews

Geelong,VIC

Summary

Energetically excelled in fast-paced environments at 7 Origins, mastering quick service and exceptional customer satisfaction. Leveraged strong communication and attention to detail to enhance guest experiences, while adeptly managing warehousing tasks with precision. Demonstrated adaptability and a commitment to quality, significantly contributing to workplace efficiency and safety.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Farm Foods
Broadwater, VIC
01.2024 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors..
  • Performed general housekeeping and cleaning tasks.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Waitress

7 Origins
Geelong, VIC
01.2024 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Waitress

Grey And Bliss Cafe
Port Melbourne, VIC
06.2020 - 10.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Education

Geelong High
Geelong, VIC

Skills

Warehousing-

  • Packaging and Labelin
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Warehouse Safety
  • Clear Communication
  • Attention to Detail
  • Sorting and Labeling
  • Warehouse Operations
  • Order Fulfillment
  • Safety Protocols
  • Health and Safety Regulations
  • Job Planning
  • Quality Assessment and Assurance

Waitressing-

  • quick and assertive
  • Communication
  • Customer service
  • Attention to detail
  • Composed
  • Flexible
  • Fast paced
  • Quick learner

Certification

RSA

Food and hygiene

Health and safety

White card

Timeline

Warehouse Worker

Farm Foods
01.2024 - 05.2024

Waitress

7 Origins
01.2024 - 03.2024

Waitress

Grey And Bliss Cafe
06.2020 - 10.2023

Geelong High
Shilo Matthews