Shilo Matthews
Geelong,VIC
Summary
Energetically excelled in fast-paced environments at 7 Origins, mastering quick service and exceptional customer satisfaction. Leveraged strong communication and attention to detail to enhance guest experiences, while adeptly managing warehousing tasks with precision. Demonstrated adaptability and a commitment to quality, significantly contributing to workplace efficiency and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Farm Foods
Broadwater, VIC
01.2024 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors..
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Waitress
7 Origins
Geelong, VIC
01.2024 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Grey And Bliss Cafe
Port Melbourne, VIC
06.2020 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Education
Geelong High
Geelong, VICSkills
Warehousing-
- Packaging and Labelin
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Warehouse Safety
- Clear Communication
- Attention to Detail
- Sorting and Labeling
- Warehouse Operations
- Order Fulfillment
- Safety Protocols
- Health and Safety Regulations
- Job Planning
- Quality Assessment and Assurance
Waitressing-
- quick and assertive
- Communication
- Customer service
- Attention to detail
- Composed
- Flexible
- Fast paced
- Quick learner
Certification
RSA
Food and hygiene
Health and safety
White card
Timeline
Warehouse Worker
Farm Foods
01.2024 - 05.2024
Waitress
7 Origins
01.2024 - 03.2024
Waitress
Grey And Bliss Cafe
06.2020 - 10.2023
Geelong High