Shiloh Sixtus
Gold Coast,Australia
Summary
Dedicated professional with a strong focus on customer service and sales, bringing proven skills in building client relationships and driving revenue growth. Committed to leveraging expertise to enhance team performance and contribute to organizational success. Eager to expand knowledge and skills to support career advancement and deliver exceptional results.
Overview
11
11
years of professional experience
Work History
Social Media Manager
Elite Beauty
Papakura, New Zealand
12.2024 - 07.2025
- Developed and implemented social media strategies to enhance brand awareness and online engagement for beauty services.
- Created, curated, and scheduled visually appealing content, including photos, videos, reels, and stories for Instagram and Facebook.
- Engaged with followers by promptly responding to comments and messages in a brand-aligned manner.
- Collaborated with marketing, creative, and sales teams to ensure cohesive messaging across promotional campaigns.
- Managed influencer partnerships and sponsored content relevant to beauty industry trends.
- Monitored beauty trends, social media innovations, and competitor activities to maintain competitive advantage.
- Oversaw paid advertising campaigns on social media, focusing on targeting, creative development, and budget management.
Tele Sales
Australian Charities
Molendinar
01.2018 - 12.2023
- Managed inbound and outbound customer interactions via calls, emails, and chats regarding campaigns and billing.
- Delivered exceptional service by fostering positive client relationships through professional communication.
- Resolved customer complaints with professionalism, ensuring high satisfaction levels.
- Provided accurate information on account inquiries and campaign-related questions promptly.
- Maximized revenue through add-on sales while consistently exceeding daily targets.
Sales Assistant
Novo Shoes
Burleigh Waters
11.2017 - 01.2018
- Delivered exceptional customer service, resulting in high customer satisfaction scores.
Processed and stored stock efficiently to maintain inventory accuracy.
Managed customer orders and lay-bys effectively while adhering to procedures.
Utilized EFTPOS systems and cash registers to streamline payment processes.
Maintained professional phone etiquette to enhance customer interactions.
Ensured a clean and attractive store environment through regular upkeep.
Replenished stock consistently to meet customer demand.
Achieved all KPI targets through diligent performance and teamwork.
Cashier
Mega Choice
Ballina
07.2017 - 11.2017
- Operated cash register and processed EFTPOS transactions efficiently.
Delivered exceptional customer service to enhance satisfaction.
Maintained cleanliness and visual appeal of store environment.
Handled customer refunds and resolved complaints promptly.
Managed opening and closing procedures of store operations.
Sales Assistant
Pet Stock
Ballina
12.2016 - 06.2017
- Delivered outstanding customer service while surpassing sales targets consistently.
- Replenished stock regularly to maintain product availability and organization.
- Upheld merchandising standards to ensure an appealing store environment.
- Managed cash handling during opening and closing procedures with precision.
- Facilitated customer orders promptly to streamline purchasing experience.
- Employed EFTPOS technology for efficient payment transactions.
Beautician And Receptionist
Hair and Beauty Burleigh Heads
Burleigh Heads
06.2015 - 04.2016
- Executed reception duties and managed customer inquiries efficiently.
Handled cash transactions and utilized EFTPOS for seamless sales processing.
Conducted bank deposits to ensure accurate financial reporting.
Provided beauty treatments and services, enhancing client satisfaction.
Recommended hair, beauty, and cosmetic products to drive sales.
Updated social media marketing daily to engage customers.
Demonstrated retail skincare products to increase product awareness.
Planned, created, and maintained attractive product displays for enhanced visibility.
Student And Waitress
Career Training Institute Australia — Watermark Hotel
Surfers Paradise
08.2014 - 12.2014
- Delivered excellent customer service while collaborating effectively with team members.
Prepared and served espresso coffee, ensuring adherence to food safety standards.
Executed hygienic practices for food safety during food and beverage service.
Received and stored stock efficiently to maintain inventory levels.
Participated in safe work practices to enhance workplace safety.
Provided prompt room service, attending to guest requests with professionalism.
Cleaned and prepared tables for service, ensuring a welcoming dining environment.
Education
Certificate III - Beauty Services
College Of Australian Training
Gold Coast, QLD01.2015
Certificate II - Retail Make-up And Skin Care
College Of Australian Training
Gold Coast, QLD01-2015
Certificate for completing a Technical Workshop Advancing - Skills and Knowledge In Tanning
Professional Salon Brands
Gold Coast, QLD01-2015
Certificate III - Hospitality
Career Training Institute Australia
Gold Coast, QLD01.2014
QLD RSA Certificate -
Eclipse Vale Pty. Ltd
01.2013
Year 11 -
Merrimac High School
Gold Coast, QLD01.2012
Year 10 -
Varsity College
Gold Coast, QLD01.2010
Skills
- Customer service and client relations
- Sales and marketing strategies
- Problem-solving and conflict resolution
- Communication and interpersonal skills
- Empathy and active listening
- Attention to detail
- Time management and organization
- Adaptability and flexibility
- Proactive approach
- Strong work ethic
- Team collaboration
- Digital and traditional marketing
References
- Missy Tegan, Elite Beauty Director, +64 22 125 4752
- Mandy Kirman, Direct Dial Communications, Supervisor, 0431 986 855
- Sarah Fish, Mega Choice, 2IC, 0468 991 594
- Misty Merritt, Pet Stock, Manager, 0437 923 099
- Michelle Trezise, College of Australian Training, Educator, 0408 731 975
Timeline
Social Media Manager
Elite Beauty
12.2024 - 07.2025
Tele Sales
Australian Charities
01.2018 - 12.2023
Sales Assistant
Novo Shoes
11.2017 - 01.2018
Cashier
Mega Choice
07.2017 - 11.2017
Sales Assistant
Pet Stock
12.2016 - 06.2017
Beautician And Receptionist
Hair and Beauty Burleigh Heads
06.2015 - 04.2016
Student And Waitress
Career Training Institute Australia — Watermark Hotel
08.2014 - 12.2014
Certificate III - Beauty Services
College Of Australian Training
Certificate II - Retail Make-up And Skin Care
College Of Australian Training
Certificate for completing a Technical Workshop Advancing - Skills and Knowledge In Tanning
Professional Salon Brands
Certificate III - Hospitality
Career Training Institute Australia
QLD RSA Certificate -
Eclipse Vale Pty. Ltd
Year 11 -
Merrimac High School
Year 10 -
Varsity College
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