Shilpa
Melton South
Summary
Dedicated professional with experience at Aspire Early Education and Kinder Garden, skilled in fostering secure environments for children through patience and empathy. Proficient in CPR and hygiene practices, I excelled in enhancing language skills via engaging activities. My background in customer service further honed my conflict resolution abilities, ensuring satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Child Care Helper
Aspire Early Education and Kinder Garden
01.2025 - 03.2025
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
Customer Service Representative
Star Carwash
10.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate 3 in Child Care
Job Training Institute
Dandenong, VIC03-2025
Bachelor of Science - Computer Applications Development
DAV Collage
Una03-2014
Skills
- Patience and empathy
- Age-appropriate activities
- CPR training
- Hygiene and cleanliness
Languages
Hindi
Full Professional
English
Professional Working
Punjabi
Limited Working
Timeline
Child Care Helper
Aspire Early Education and Kinder Garden
01.2025 - 03.2025
Customer Service Representative
Star Carwash
10.2022 - 01.2023
Certificate 3 in Child Care
Job Training Institute
Bachelor of Science - Computer Applications Development
DAV Collage
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