Shilpa Banerjee
Willetton,Australia
Summary
Strategic Business Intelligence Manager with 17+ years of global experience leading enterprise BI initiatives across Energy, Retail, Telecom, Banking, Healthcare, and FMCG. Recognized for driving BI strategy, governance, and delivery while leading cross-functional teams to implement SAP Analytics Cloud, SAP BO, Power BI, Snowflake, AWS, and Oracle solutions. Proven ability to deliver measurable business impact by improving reporting efficiency, enabling data-driven decision-making, and optimizing BI operations. Adept at service delivery (ITIL), Agile program leadership, stakeholder engagement, and team development. Innovative Business Intelligence Manager with a background in spearheading data-driven strategies to achieve business objectives. Demonstrated skills include data analysis, project management, and strategy development along with an ability to lead teams toward operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Intelligence Manager / Analytics Consultant
Tata Consultancy Services (TCS)
, Australia
03.2023 - Current
- Managed BI teams (5–8 consultants) to deliver reporting solutions across Finance, Supply Chain, and Procurement, achieving 30% faster reporting turnaround times.
- Implemented SAC dashboards post-S4HANA go-live, enabling real-time insights for 200+ business users.
- Established SAC role-based security and governance processes, reducing unauthorized access incidents by 40%.
- Oversaw 100+ monthly tickets in ServiceNow with >95% SLA adherence.
- Performed RCA on P1/P2 incidents, cutting recurring issues by 25%.
- Facilitated Monthly Service Reviews with stakeholders, improving customer satisfaction scores by 15%.
- Conducted 10+ training workshops and UAT sessions, increasing SAC adoption across user groups by 35%.
- Partnered with stakeholders to design data catalogues, cutting redundant report requests by 20%.
Manager – Business Intelligence
Capgemini
, India
04.2022 - 01.2023
- Spearheaded migration of 200+ reports from Teradata to Snowflake, reducing infrastructure costs by 25% and improving query performance by 40%.
- Led cross-functional teams to implement data-driven strategies for business growth.
- Collaborated with stakeholders to gather requirements for data analytics projects.
- Designed SAC dashboards for marketing KPIs (variance, trends, maps), reducing manual Excel reporting by 50%.
- Delivered 15+ dashboards adopted by senior leadership for global campaign tracking.
Senior Consultant – BI & Analytics
Capgemini
, India
06.2015 - 03.2022
- Enhanced sales & inventory reporting, cutting report delivery time from 2 days to a few hours.
- Directed migration from Cognos to SAP BO, managing a 6-member team across BI and ETL streams.
- Improved reporting accuracy by 30% through redesign of universes and HANA views.
- Delivered sales and supply chain analytics solutions in SAP BO, enabling 10% faster decision-making in promotions and inventory planning.
- Oversaw 30+ global BI applications with 24x7 support, resolving incidents within SLA 98% of the time.
- Improved customer satisfaction (CSAT) ratings by 20% through proactive issue management and service reviews.
Senior BO Consultant
Acrotrend Solutions
Navi Mumbai, India
04.2014 - 05.2015
- Delivered reporting for derivatives trading operations, reducing report generation time by 40%.
- Coordinated with stakeholders across 4 geographies, ensuring 100% on-time delivery of reporting enhancements.
Data Analyst
UFP Ltd.
, UK
07.2013 - 10.2013
- Developed SQL Server and SSRS reports, enabling sales teams to track KPIs and rebate performance.
- Improved reporting accuracy for senior management by 30%, reducing manual corrections.
Senior Applications Developer
Staffordshire University
UK, UK
10.2008 - 12.2010
- Developed SAP BO reports supporting academic operations, improving reporting delivery timelines by 20%.
- Managed incident/change processes with 98% SLA compliance.
Senior Software Engineer
Patni Computer Systems (now Capgemini)
01.2005 - 12.2008
- Delivered SAP BO, Oracle, and SQL solutions, contributing to global BI implementations in retail and finance.
Software Engineer
Infosys Technologies Ltd
01.2005 - 12.2008
- Delivered SAP BO, Oracle, and SQL solutions, contributing to global BI implementations in retail and finance.
Education
Bachelor of Science - Computer Engineering
Mumbai University
India01.2004
Skills
- BI strategy and roadmap development
- Data visualization
- SQL programming
- Requirements gathering
- Stakeholder management
- Cross-functional collaboration
- Reporting automation and self-service enablement
- SAP Analytics Cloud
- Power BI
- Cloud platforms
- Snowflake
- AWS
- Teradata
- Oracle
- Agile project management
- JIRA
- ITIL service delivery
- ServiceNow
- Data governance
- Security and compliance
Certification
- ITIL V4 Foundation, 08/01/25
- SAP Certified Application Associate – Analytics Cloud, 01/01/22
- SAP Certified Application Associate – BO Web Intelligence 4.3, 04/01/22
- IBM Data Science Specialization (Coursera), 01/01/20
- Oracle Certified Professional (SQL 9i), 01/01/07
Personal Information
- Date of Birth: 12/15/81
- Marital Status: Married
Timeline
Business Intelligence Manager / Analytics Consultant
Tata Consultancy Services (TCS)
03.2023 - Current
Manager – Business Intelligence
Capgemini
04.2022 - 01.2023
Senior Consultant – BI & Analytics
Capgemini
06.2015 - 03.2022
Senior BO Consultant
Acrotrend Solutions
04.2014 - 05.2015
Data Analyst
UFP Ltd.
07.2013 - 10.2013
Senior Applications Developer
Staffordshire University
10.2008 - 12.2010
Senior Software Engineer
Patni Computer Systems (now Capgemini)
01.2005 - 12.2008
Software Engineer
Infosys Technologies Ltd
01.2005 - 12.2008
Bachelor of Science - Computer Engineering
Mumbai University