SHILPA BHUTA
Wodonga
Summary
Highly organized and detail-oriented professional with expertise in patient scheduling, record-keeping, and insurance verification.
Proven track record of effective communication and reliability as a team member adaptable to changing needs. Knowledgeable about healthcare protocols, maintaining patient confidentiality, and ensuring satisfaction.
Reliable team member, adaptive to changing needs, and consistently focused on achieving results.Committed to delivering high-quality support that enhances productivity and efficiency at all levels of an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
My Health Specialists
07.2025 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information and medical office policies.
- Assisted with medical coding and billing tasks.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported office staff and operational requirements with administrative tasks.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Phlebotomist
Dorevitch Pathology
05.2023 - Current
- Maintained a high level of accuracy in labelling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialling, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Trained and mentored new phlebotomy staff in venipuncture techniques, proper labelling of specimen tubes, data entry and secure storage of collected sample records in compliance with privacy standards.
Local Outreach Volunteer
Local Community Center
02.2022 - 04.2023
- Helped contribute to raising funds for local charities in Albury-Wodonga region and Victoria.
- Provided support to a variety of local charities.
- Assisted local community members in outreach services (i.e. walked dogs for elderly, provided gardening services for disabled community members, etc)
- Contributed to the creation of an annual report detailing the organization''s accomplishments throughout the year.
- Strengthened relationships with partner organizations through regular communication and collaboration on joint initiatives.
DUTY MANAGER
Global Groceries
01.2020 - 06.2022
- Successfully provide an exceptional level of customer service at all times.
- Maintain all customer inquiries and complaints.
- Supervising the day-to-day operations of the administrative department and staff members.
- Stock control and Stock ordering, liaising with suppliers.
- Promote up-selling and cross selling of groceries to increase store profitability.
- Perform cash handling functions in an accurate and secure manner for receiving, receipting and processing of payments.
- Train and mentor new employees with all store responsibilities
MEDICAL INTERN
The First Affiliated Hospital of Jinan University (Guangzhou Huaqiao Hospital)
06.2020 - 07.2021
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Interviewed patients for medical information, weight and height measurements and vital signs.
- Education patients on infection control and encourage the patients to involve themselves in their process of care by asking their health care worker to provide them with information.
- Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
- Patient education about maintaining infection control.
- Engaging with patients and their family members in infection control (IC) through participation and education after showing that patients and family members can aid in preventing the transmission of health care-associated infections.
- Provided patient education on social distancing, hand washing, and covering mouth and nose face mask.
- Assessed patients and documented their medical histories.
- Took and recorded patient's temperature, pulse and blood pressure.
- Performed physical assessments of relevant body areas.
- Key responsibility assisted physician for examining patients and provided primary care.
- Reviewed medical records in psychiatry, department of prevention and communicable disease, cardiology, gastroenterology, hematology, immunology, pediatrics and neonatal intensive care unit (NICU).
- Participated in clinical rounds and ward visit for patient wellness assisted in clinical examination, diagnosis and treatment of patients.
- Applied medical knowledge and skills to the diagnosis, prevention and cure of patient disease.
- Provided care for patients who have a wide range of problems associated with the vital organs.
- Provided guidance of treatment compliance and vaccination to prevent diseases.
Education
Bachelor of Medicine and Bachelor of Surgery -
Jinan University
Guangzhou, Guangdong01.2021
Higher School Certificate - undefined
Arya Senior Secondary School
01.2012
Higher School Certificate - undefined
Arya Senior Secondary School
01.2011
Higher School Certificate - undefined
Punjab Agricultural University Government Secondary School
01.2010
Skills
- Strong communication skills with friendly, professional and approachable nature
- Proven ability to thrive in fast-paced environments
- Possesses a 'can-do' attitude
- Proficient computer skills; in Microsoft Word, Excel, Outlook Ability to learn new software
- Strategic organizer with flexibility
- Thrives on workplace challenges
- Skilled in balancing multiple responsibilities
- Consistently trustworthy in all interactions
- Conflict resolution skills
- Multilingual proficiency in English, Mandarin - Chinese, Hindi and Punjabi
Certification
- Australian Medical Council Part 1 MCQ Preparation Program (12-week consultant-led course)
- Completed consultant-led live lectures, comprehensive MCQ practice, mock exams with feedback, and discussions on Australian clinical guidelines and healthcare standards.
- Australian Commission on Safety and Quality in Healthcare.
- The Basics of Infection Prevention and Control, Hand Hygiene.
- Royal Australian College of Surgeons Online Learning Module.
- Basic microbiology and multi-resistant organisms (MRO).
- Cleaning, disinfection and sterilization,
- Infectious agent screening and immunization of healthcare workers, Outbreak management.
- Management of occupational exposures, Renovation, repairs and redevelopment risk management.
- Basic epidemiology and statistics, Surveillance and quality improvement.
- Risk management of infectious agents and infectious diseases.
- Hand Hygiene Allied Health Online Learning Module, Basics of Infection Prevention and Control for Aged Care.
- Alan Roberts International Medical Graduates Support and Advisory Services, Blood collection - Cannulation and Venipuncture Certificate.
- Occupational Dermatology Research and Education Centre, Hand Hygiene Hand Dermatitis Online Learning Module.
Languages
Chinese (Mandarin)
Full Professional
English
Full Professional
Gujarati
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Medical Receptionist
My Health Specialists
07.2025 - Current
Phlebotomist
Dorevitch Pathology
05.2023 - Current
Local Outreach Volunteer
Local Community Center
02.2022 - 04.2023
MEDICAL INTERN
The First Affiliated Hospital of Jinan University (Guangzhou Huaqiao Hospital)
06.2020 - 07.2021
DUTY MANAGER
Global Groceries
01.2020 - 06.2022
Higher School Certificate - undefined
Arya Senior Secondary School
Higher School Certificate - undefined
Arya Senior Secondary School
Higher School Certificate - undefined
Punjab Agricultural University Government Secondary School
Bachelor of Medicine and Bachelor of Surgery -
Jinan University
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