Shilpa chandna
Melbourne
Summary
Dynamic Control Room Supervisor with Wilson Security, skilled in incident reporting and regulatory compliance. Proven ability to enhance operational efficiency through effective teamwork and problem-solving. Successfully trained staff on emergency response procedures, ensuring a safe environment and adherence to protocols. Committed to maintaining high standards in control room operations.
Personable and reliable candidate with strong ability to stay calm under pressure and manage multiple tasks efficiently. Well-versed in safety protocols and emergency procedures, with solid skills in monitoring and operating control systems. Committed to ensuring smooth operations and enhancing overall efficiency.
Overview
4
4
years of professional experience
Work History
Control Room Supervisor
Wilson Security
01.2023 - Current
- Monitored control room operations to ensure compliance with safety protocols and procedures.
- Assisted in coordinating communication between departments for efficient workflow management.
- Supported senior staff in troubleshooting technical issues within control room systems.
- Documented operational activities and maintained accurate logs for review and analysis.
- Participated in training sessions to learn equipment handling and emergency response procedures.
- Observed team performance and identified areas for improvement in operational efficiency.
- Contributed to maintaining a clean and organized control room environment to enhance productivity.
Crowd Controller
MCG
01.2023 - 03.2025
- Monitored crowd behavior to ensure safety and compliance with regulations.
- Coordinated entry and exit processes to maintain efficient crowd flow during events.
- Implemented emergency response procedures to mitigate risks and enhance safety protocols.
- Trained new team members on crowd management techniques and operational standards.
- Collaborated with security personnel to address incidents and enforce venue policies effectively.
- Conducted routine inspections of event areas to identify potential safety hazards.
Security Supervisor
Corsec
03.2022 - 03.2024
- Supervised daily security operations to ensure safety and compliance across all facilities.
- Conducted regular safety inspections, identifying potential hazards and implementing corrective measures.
- Trained and mentored junior security staff on protocols and emergency response procedures.
- Developed and maintained incident reporting systems to enhance communication and accountability.
- Collaborated with law enforcement agencies during investigations to provide detailed reports and support.
- Implemented access control measures, ensuring only authorized personnel entered secure areas.
Education
Human Resource Management - HR
Central Queensland University
Melbourne06-2017
Skills
- Incident reporting
- Procedure adherence
- Process monitoring
- Electrical distribution systems
- Control room operations
- Regulatory compliance
- Quality assurance processes
- Teamwork
- Time management
- Attention to detail
- Problem-solving
Timeline
Control Room Supervisor
Wilson Security
01.2023 - Current
Crowd Controller
MCG
01.2023 - 03.2025
Security Supervisor
Corsec
03.2022 - 03.2024
Human Resource Management - HR
Central Queensland University