Shilpa Girisan
Melbourne,Australia
Summary
Energetic and customer-focused Retail Sales Associate with hands-on experience in dynamic retail environments. Currently pursuing a Master of Engineering Management at RMIT University, I bring strong interpersonal skills, product knowledge, and a commitment to delivering excellent customer service. Proficient in point-of-sale systems, merchandising, and supporting smooth store operations, and actively seeking part-time retail opportunities in Melbourne to contribute to customer satisfaction and sales growth.
Overview
2026
2026
years of professional experience
Work History
Customer service representative
Sparks Melbourne
- Provided personalized customer service, resulting in a 15% increase in customer satisfaction.
- Operated the POS system efficiently and handled cash/card transactions with accuracy.
- Assisted in inventory management and visual merchandising.
- Supported the team in achieving monthly sales targets.
Team Member
Strands
03.2025 - 09.2025
- Enhanced customer satisfaction by delivering tailored product recommendations.
- Optimized store layout to improve customer navigation and shopping experience.
- Trained new team members on effective sales techniques and store operations.
- Executed store opening and closing procedures, ensuring smooth daily operations.
- Managed promotional displays, attracting customer attention and driving sales.
Outgoing Global Volunteer Officer
AIESEC
- Engaged and assisted students with international volunteering opportunities
- Delivered excellent customer-style service through guidance and follow-ups
- Worked in a team-driven, target-oriented environment
- Strengthened communication, organisation, and people skills
Education
Master of Engineering Management -
RMIT University
Melbourne, Australia01.2023
Bachelor of Technology - Electrical and Electronics Engineering
KTU
Kerala, IndiaSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Problem-solving
- Teamwork and collaboration
- Positive attitude
- Clear communication
- Attention to detail
Timeline
Team Member
Strands
03.2025 - 09.2025
Customer service representative
Sparks Melbourne
Bachelor of Technology - Electrical and Electronics Engineering
KTU
Outgoing Global Volunteer Officer
AIESEC
Master of Engineering Management -
RMIT University
Availability
24 hrs a week| Ready to start immediately