SHILPA KAPOOR
KINSWOOD
Summary
Dynamic and adaptable Admin Level-3 with a proven track record at Nepean Hospital Emergency, showcasing exceptional organizational skills and a commitment to efficient patient dealing. Excelled in interdisciplinary collaboration and healthcare administration, enhancing patient care and administrative efficiency. Demonstrates strong work ethic and excellent communication, driving significant improvements in emergency department operations.
Overview
10
10
years of professional experience
Work History
Admin Level-3
Nepean Hospital Emergency
11.2023 - Current
- Provide a customer focused first point of contact for the emergency department by attending to all counter and telephone enquiries
- Provide administrative support at different stations of Emergency Department like Front reception, Ambulance Bay, Admissions, Comms-desk, Sub-Acute and Short stay
- Provide discretionary priority to patients who have arrived by ambulance service
- Registration of patients in IPM by obtaining photo identification, medicare card and health insurance card
- Print labels and provide same to triage nurse in a timely manner
- Add patient encounter to First-net database with correct mode of arrival and financial classification
- Bookings of interpreters and PLOs
- Admission of the patients by interviewing to confirm accurate details
- Complete paperwork related to DVA, Worker's comp, Overseas visitor and MVA
- At communication desk, create daily contact list and primary point of communication for all clinical and administrative staff as well as patients and visitors
- In short stay ward, Admission of patients coming to ward, order diets for patients, ensure hardcopy clinical notes are filed, order health care records, prepare ward activity report and organise discharge paperwork for filing
- Order cleaners and ward persons for patient transfers at all stations in Emergency
- Adhere to relevant down-time contingency plans
Admin Level-3
Nepean Cancer Care Centre
04.2023 - 10.2023
- Patient greet and flow management
- Provide a high standard of customer service to all patients, visitors and staff attending the NCCC
- Maintain waiting room and reception area in a tidy manner and report any concerns to manager
- Provide a call centre function for the centre, including management of requests from patients/carers/staff and directing phone calls to appropriate areas as required including liaising with patient services to support continuity of patient care
- Cash handling as required
- Responsibility for medical records maintenance for example ensuring information is collated correctly and appropriately filed in the paper record and electronic medical record
- Accurate filing of patient medical records within NCCC records room and filing within a secure environment
- Prompt and efficient processing of all necessary paperwork for all clinics including preparing lists for clinics in advance and retrieve required files and deliver to appropriate clinical area
- Distribution of medical record as required according to staff requests and patient lists
- Medical record tracking
- Allocation of patient appointments including updating and rescheduling patient appointments in MOSAIQ whilst ensuring all bookings are made within each clinician's clinic rules
- Complete new patient registrations, including the creation of cancer care medical record and all patient updates, ensuring accuracy and completeness of patient demographic information using iPM and MOSAIQ
- Liaise with Cancer Care Coordinators and other Medical Staff to ensure bookings align with Chemotherapy, Radiation Therapy and other patient appointments
- Administration support to Day Ward, including support to the nursing staff in the coordination of chemotherapy appointments scheduled and other administration duties as required by the Nurse Unit Manager, Day Ward
- Identify and record correct financial classifications, including DVA and compensable classifications in accordance with NSW Ministry of Health policy
- Process the appropriate documentation including referral letters and billing processes around this
- Maintain patient confidentiality at all times following NSW Ministry of Health and statutory policies and procedures
- Perform all other delegated tasks appropriately and in line with grading and capabilities including any other duties as directed by the Clerical Manager or Operations and Service Development Manager
Admin Officer Level-3 (Part time)
Sydney Children's Hospital
06.2021 - 01.2022
- Provide administrative services to the developmental clinic
- Participate in data entry activities that relate to patient care act such as PM(Patient Manager) and EMR(Electronic Medical Records)
- Supporting the Head of Department and medical and allied health team
- Maintaining clinical team diary and keeping the Tumbatin database
- Maintaining patient documentation for the department including patient records, referrals and correspondence
- Attending to reception and telephone enquiries, by ensuring all messages are responded to in a professional manner, communicated promptly and appropriately recorded
- Take intake phone calls and enquiries, as well as redirecting if they do not meet clinic criteria
- Troubleshoot patient enquiries, exercising initiative and independent action in responses
- Forwarding correspondence and communication to the appropriate team member
- Accurate transcription typing, filling and distribution of clinical letters/ correspondence for staff specialists and junior medical staff, within the department
Admin Officer Level-1 (Part time)
Kraft Heinz
05.2021 - 07.2021
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Archiving
- Assist colleagues whenever necessary
Community Care Worker Grade-2 (Part time)
Hammond Care
03.2021 - 05.2021
- Take guidance and direction from care plan
- Tasks may include meal preparation, domestic work, personal care work, social support
- Work as guided by coordinator
- Ensure that all activities are provided in a proficient manner
- Ensure that work practices are performed safely
- Ensure that all key events/changes are reported to the coordinator immediately
- Involvement in team activities such as team meetings/education
- Involvement in service improvement activities
Store Person
Bluestar Global Logistics/Bollore Logistics/ACR
02.2021 - 03.2021
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Perform inventory controls and keep quality standards high for audits utilization
- Complete diary logs into inventory
- Report any discrepancies
- Communicate and cooperate with supervisors and co-workers
- Operate and maintain preventively warehouse vehicles and equipment
- Follow quality service standards and comply with procedures, rules and regulations
Cashier Customer Service
Save The Children
05.2020 - 11.2020
- Volunteer work
- Handling cash registers (opening and closing)
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers (both face to face and on phone)
- Reporting discrepancies and problems to the supervisor
- Dealing with customer refunds
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc
- Keeping up to date with special promotions and putting up displays
Medical Coordinator
Amar Hospital
11.2015 - 05.2019
- Maintained Accurate records of patient care, condition and concerns
- Monitored vital signs of patients
- Responded appropriately to the physical, emotional and developmental needs of the patients
- Obtained information about patient medical history, drug history, complaints and allergies
- Scheduled and accompanied clients to medical appointments
- Performed clerical duties such as word processing, data entry, answering phone calls and filing
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, Foley's catheter Insertion or removal
- Responsible for checking and verifying the accuracy of medical records and insurance information of patients
- Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants
- Attended the women in general health issues and reproductive health conditions
- Assisted women and adolescents to understand the different changes that occur inside the female human body during their life span
- Assisted Gynaecologist and Obstetrician in various surgeries including C-sections, Hysterectomy, Laparotomy, Dilatation and Curettage, and normal deliveries
- Pre- and post-op care of patients
Medical Assistant
Hans Clinic
06.2014 - 08.2015
- Documented objective data and routine aspects of patient care
- Reported any unusual circumstances in the patient's condition or environment
- Handle tasks of preparing and maintaining patient's medical charts
Education
Diploma in Clinical Coding - Clinical Coding
HIMAA
Sydney, NSW04-2026
Certificate 3 - Individual Support (Ageing)
Capital Careers
Parramatta, Sydney10.2020
Diploma - Reproductive and Child Health
Indian College of Maternal and Child Health
05.2014
Bachelors - Ayurvedic Medicine and Surgery
Desh Bhagat Ayurvedic College and Hospital
04.2013
Skills
- Quick learner
- Self motivated
- Proficient Management
- Flexibility
- Adaptability
- Problem solving
- Good communication skills
- Efficient patient dealing
- Dedication
- Discipline
- Determination
- Ability to work independently
- Ability to work in a team
- Skilled in computer applications
- Skilled in handling multiple tasks
- Etiquette handling
- General administrative tasks
- Clerical tasks
- Healthcare administration
- Interdisciplinary Collaboration
- Multidisciplinary Collaboration
- Hospital Admissions
- Leadership and Guidance
- Strong Work Ethic
- Effective Multitasking
- Relationship Building
- Clinical Documentation
- Work Planning and Prioritization
- Professional Development
- Goal Planning
- Issue Resolution
- Discharge and Transfer Procedures
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
Languages
English
Hindi
Punjabi
Awards
Gold Medal, Ranked first position in DRCH and was awarded with a Gold Medal at 12th world conference and 20th Indian conference on Reproductive and Child Health(NARCHI), 09/01/14
Timeline
Admin Level-3
Nepean Hospital Emergency
11.2023 - Current
Admin Level-3
Nepean Cancer Care Centre
04.2023 - 10.2023
Admin Officer Level-3 (Part time)
Sydney Children's Hospital
06.2021 - 01.2022
Admin Officer Level-1 (Part time)
Kraft Heinz
05.2021 - 07.2021
Community Care Worker Grade-2 (Part time)
Hammond Care
03.2021 - 05.2021
Store Person
Bluestar Global Logistics/Bollore Logistics/ACR
02.2021 - 03.2021
Cashier Customer Service
Save The Children
05.2020 - 11.2020
Medical Coordinator
Amar Hospital
11.2015 - 05.2019
Medical Assistant
Hans Clinic
06.2014 - 08.2015
Certificate 3 - Individual Support (Ageing)
Capital Careers
Diploma - Reproductive and Child Health
Indian College of Maternal and Child Health
Bachelors - Ayurvedic Medicine and Surgery
Desh Bhagat Ayurvedic College and Hospital
Diploma in Clinical Coding - Clinical Coding
HIMAA
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