Highly experienced IT professional with a proven track record of success across Energy, Telecom, and Retail sectors. Currently excelling as a Reliability Operations Specialist at WooliesX, showcasing expertise in IT Service Management, Application Support, and Disaster Recovery planning. Proficient in incident management, root cause analysis, and ensuring seamless operations for critical services. Recognized for adeptly engaging stakeholders, fostering agile collaboration, and utilizing technical skills to enhance service reliability and promote continuous improvement.