Shilpa Nimma
Tallebudgera,Queensland
Summary
Highly experienced IT professional with a proven track record of success across Energy, Telecom, and Retail sectors. Currently excelling as a Reliability Operations Specialist at WooliesX, showcasing expertise in IT Service Management, Application Support, and Disaster Recovery planning. Proficient in incident management, root cause analysis, and ensuring seamless operations for critical services. Recognized for adeptly engaging stakeholders, fostering agile collaboration, and utilizing technical skills to enhance service reliability and promote continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Reliability Operations Specialist
WooliesX - Woolworths Group
11.2021 - Current
- Maintained operational stability of the Woolworths website by overseeing pricing, promotional catalogue, and on-site data accuracy.
- Monitored and analyzed system performance metrics, proactively identifying reliability issues and recommending preventative maintenance to minimize downtime.
- Collaborated with engineering, maintenance, and operations teams to implement reliability-centered maintenance (RCM) strategies and improve equipment lifecycle performance.
- Conducted root cause failure analysis (RCFA) for critical asset failures; developed and implemented corrective actions to reduce recurrence.
- Supported continuous improvement initiatives, resulting in a 99% reduction in unplanned outages.
- Ensured compliance with safety and regulatory standards while promoting a culture of reliability and operational excellence.Supported the implementation of Disaster Recovery (DR) strategies across multiple business-critical applications, ensuring continuity and resilience during high-impact incidents.
- Participated in the planning and coordination of DR test scenarios, validating recovery processes and identifying areas for improvement through post-test reviews.
- Collaborated with cross-functional teams to map DR requirements, define recovery objectives, and mitigate risk across both cloud and on-premise environments.
Application Support Engineer & Developer
ELGAS
02.2019 - 10.2021
- - Delivered L2/L3 support across internal applications including middleware (EWS) and AppStream.
- - Designed and built Python-based portal to replace legacy access systems.
- - Managed DR planning and ensured system resilience through AWS Appstream configuration.
- - Supported CI/CD integration using Octopus Deploy and Bitbucket.
System Engineer
Vodafone
07.2017 - 02.2019
- - Provided L2 Support and network support, including AD, SCCM, and AV systems.
- Developed and maintained technical documentation for system configurations, deployment processes, and troubleshooting procedures.
- Automated repetitive administrative tasks using PowerShell scripts, improving efficiency and reducing manual errors.
- Worked closely with cross-functional teams including DevOps, network, and application support to resolve infrastructure dependencies.
- Supported change management processes, ensuring risk evaluation and rollback planning for all system-related changes.
ICT Support Analyst
Downer EDI via Jav IT
10.2015 - 05.2017
- Provided Tier 1/2 support for internal users and external clients, troubleshooting application issues and ensuring timely resolution within defined SLAs.
- Diagnosed and resolved system errors, connectivity issues, and data inconsistencies across multiple platforms.
- Escalated complex technical issues to development teams and followed up to ensure resolution and communication to stakeholders.
- Maintained up-to-date knowledge of supported systems and documented standard troubleshooting procedures.
Java Developer
Tech Mahindra (India - British Telecom)
01.2010 - 05.2014
- Developed and supported enterprise-level telecom applications using Java/J2EE, tailored to high-availability and high-volume environments.
- Built and maintained SOAP-based web services for integration between internal systems and third-party vendors, using XML for message formatting and validation.
- Contributed to modules supporting billing systems, order management, and customer provisioning workflows, ensuring accuracy and regulatory compliance.
- Participated in full Agile SDLC, including sprint planning, development, testing, and production releases, collaborating with cross-functional teams.
- Wrote and maintained Java-based APIs for internal telecom services, improving reusability and standardising business logic.
- Utilised tools such as Git, Maven, and JIRA, and worked in Eclipse/IntelliJ environments for efficient development and task tracking.
- Supported defect resolution and feature enhancements in coordination with QA and support teams during staging and production rollout.
Education
Bachelor of Engineering - Computer Science & IT
JNTU
Skills
- Operations management in IT
- Critical application management
- Proficient in incident, problem, and change management
- Expertise in managing P1/P2 incidents
- Disaster recovery planning and collabration
- Root cause analysis and service continuity
- Technical support expertise
- Experienced in Java and HTML development
- Proficient in network fundamentals and operating systems
- Collaboration across development and product teams
- Effective in facilitating user training and documentation processes
- Programming languages: Java, Python, SQL, HTML, PowerShell
- Experience with cloud platforms
- Collaboration and version control expertise
- Windows and Linux proficiency
- Network configuration: LAN/WAN
Certification
- - Microsoft Certified: Azure Fundamentals
- - PagerDuty Incident Responder & Foundational Practitioner
- - Tableau Desktop 10 - Simplilearn
Timeline
Reliability Operations Specialist
WooliesX - Woolworths Group
11.2021 - Current
Application Support Engineer & Developer
ELGAS
02.2019 - 10.2021
System Engineer
Vodafone
07.2017 - 02.2019
ICT Support Analyst
Downer EDI via Jav IT
10.2015 - 05.2017
Java Developer
Tech Mahindra (India - British Telecom)
01.2010 - 05.2014
Bachelor of Engineering - Computer Science & IT
JNTU
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