SHILPA RANA
Perth,Australia
Summary
Organized logistics and operations professional ensuring compliance and efficiency in transport operations. Managed daily dispatch activities and driver compliance while maintaining accurate documentation and effective communication with stakeholders. Proficient in utilizing operational systems to enhance reporting and streamline logistics processes.
Overview
5
5
years of professional experience
Work History
IT Support & Transport Operations Officer
BFS
Canning Vale, Australia
01.2023 - Current
- Coordinated daily transport and dispatch operations, ensuring adherence to company procedures and transport regulations for optimal service delivery.
- Managed driver compliance including fatigue monitoring, login/logout checks, POD verification, and operational reporting.
- Managed MTData, TLX, TMI, and OLI systems for reporting and dispatch support.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Maintained accurate electronic records, spreadsheets, and logistics documentation for reporting and audit purposes.
- Collaborated with drivers, suppliers, and service providers to swiftly resolve operational issues, enhancing service reliability.
- Completed paperwork for operational processes to ensure accuracy and compliance., recognizing discrepancies, and promptly addressing for resolution.
Customer Service Representative (Casual)
Woolworths Group
Perth, Australia
01.2021 - Current
- Delivered high-quality customer service in a fast-paced retail environment.
- Resolved customer inquiries, transactions, and issues to enhance satisfaction.
- Utilized customer feedback to improve customer service.
- Trained new employees on routine tasks and customer service techniques to ensure consistency.
- Collaborated with team members to streamline workflows and improve service delivery.
- Supported store operations and administrative tasks while maintaining accuracy.
- Executed thorough cleaning tasks to maintain store appearance., restocking, and customer service activities.
Education
Master of Information Technology -
Murdoch University
AustraliaBachelor in Information Technology -
Rayat Bahra University
IndiaSkills
- Transport Management
- Logistics Coordination
- Logistics Management
- Dispatch Operations
- Compliance Management
- System Compliance Oversight
- Documentation Management
- Data Management
- Reporting
- Microsoft Excel
- Invoice Management
- Records Management
- Technical Support
- Customer Communication
- Supplier Communication
- Client Relationship Management
Timeline
IT Support & Transport Operations Officer
BFS
01.2023 - Current
Customer Service Representative (Casual)
Woolworths Group
01.2021 - Current
Master of Information Technology -
Murdoch University
Bachelor in Information Technology -
Rayat Bahra University