Summary
Work History
Education
Skills
Roles And Responsibilities
Timeline
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Shilpa Reddy

Melbourne,VIC

Summary

Highly organized and knowledgeable IT Help Desk Support with 2 years experience troubleshooting hardware and software issues for a wide range of clients. Possesses the ability to work independently and collaboratively to provide efficient customer service in a timely manner. Skilled in providing technical assistance, installation and configuration of systems, and maintaining system documentation.

Work History

IT Help Desk Support

  • Provide help desk support to customers with technical issues
  • Answer incoming customer calls and emails in a timely and professional manner
  • Diagnose computer hardware and software issues and provide solutions
  • Troubleshoot customer technical issues and resolve them quickly and efficiently
  • Install and configure new hardware and software when needed
  • Keep up to date with the latest technologies and best practices in IT support
  • Assisted a Customers with technical problems via phone and email

Education

Bachelor - Computer Science

Jawaharlal Nehru Institute of Technology
05.2020

Skills

  • Hardware Troubleshooting
  • Software Installation
  • System Configuration
  • Technical Assistance
  • Customer Service
  • Communication

Roles And Responsibilities


  • Answer incoming customer calls and emails in a timely and professional manner
  • Diagnose computer hardware and software issues and provide solutions
  • Troubleshoot customer technical issues and resolve them quickly and efficiently
  • Install and configure new hardware and software when needed
  • Keep up to date with the latest technologies and best practices in IT support.
  • Assisted customers with technical problems via phone and email.

Timeline

IT Help Desk Support

Bachelor - Computer Science

Jawaharlal Nehru Institute of Technology
Shilpa Reddy