IT Help Desk Support
- Provide help desk support to customers with technical issues
- Answer incoming customer calls and emails in a timely and professional manner
- Diagnose computer hardware and software issues and provide solutions
- Troubleshoot customer technical issues and resolve them quickly and efficiently
- Install and configure new hardware and software when needed
- Keep up to date with the latest technologies and best practices in IT support
- Assisted a Customers with technical problems via phone and email