Shilpa Regmi Chhetri

• Provide exceptional service to customers in a fast-paced environment, ensuring satisfaction with hotel and dining services.
• Address customer complaints and concerns, resolving issues in a timely and professional manner.
• Assist in training new staff on company policies, customer service standards, and problem-solving techniques.
• Handle booking, reservations, and cancellations, ensuring accurate customer data entry and processing.
• Collaborate with the team to improve customer service protocols, contributing to a 15% improvement in customer satisfaction scores.

Greet customers warmly as they enter, making them feel welcome and comfortable.

Escort guests to their tables or bar seats, ensuring they are seated according to their preferences or availability.

Monitor the bar area to ensure it's clean, inviting, and stocked with necessary supplies.

• Relay guest needs or complaints promptly to the relevant team members.
• Help maintain inventory by keeping track of bar supplies and notifying the appropriate staff when stock needs to be replenished.

• Collaborated with airline staff to facilitate smooth flight operations and on-time departures.
• Coordinated with ground crew to ensure aircraft readiness for timely departures and arrivals.
• Participated in regular training sessions to stay updated on industry standards, regulatory changes, and company policies.
• Streamlined baggage handling procedures for increased efficiency and reduced wait times.

• Greeted guests, handled check-ins and check-outs, and provided information on hotel services, amenities, and local attractions.
• Managed a multi-line phone system, directing calls to appropriate departments and responding to guest inquiries.
• Ensured accurate reservation management and handled any last-minute booking changes or cancellations.
• Managed front desk operations efficiently, maintaining organized records and documentation.
• Addressed guest issues and complaints, escalating when necessary, to ensure prompt resolution and customer satisfaction.