SHILPA TENATI

Key Responsibilities:

• Dispensing and formulation:
• Dispensed chemicals and performed sterile formulation and aseptic filling of injectables in line with BRF protocols, maintaining adherence to quality standards.
• Collaborated with Quality Control (QC) teams for sample collection, and coordinated testing procedures to ensure product integrity and compliance.
• Sterilization and Equipment Preparation:
• Prepared equipment for sterilization and operated autoclaves, verifying sterilization charts to ensure compliance and production readiness.
• Operated vial washers and ovens for the dehydrogenation of vials, ensuring verification of charts for compliance with SOPs.
• Training and Compliance:
• Trained staff on handling S8 chemicals and ensured that personnel maintained up-to-date National Police Checks for compliance.
• Demonstrated expertise in troubleshooting and conducting routine maintenance of production equipment to minimize downtime.
• Updated Standard Operating Procedures (SOPs) and Work Instructions (WIs) to align with industry standards.
• Line Operations:
• Set up and operated sighting machines for visual inspection of injectable vials, ensuring proper quality control and consistency.
• Configured and operated packaging machinery, including labeling and inkjet machines, ensuring timely and accurate packaging.
• Batch Records and Accuracy:
• Completed sterile formulation, sighting, and packing Batch Record Forms (BRFs) with high attention to detail and accuracy.
• Performed line clearance after reconciling packaging materials and injectables to ensure 100% accuracy.
• Maintained and prepared clinical batch records for Quality Assurance (QA) review to facilitate the timely release of clinical trial materials.
• ERP and Variance Management:
• Executed prompt completion of Work Orders within JDE (ERP) system, achieving minimal discrepancies in material consumption and time tracking.
• Compliance and Safety:
• Ensured compliance with cGMP, APVMA regulations, and safety standards, implementing risk mitigation measures in daily operations.
• Operated a variety of machinery to support the production of diverse pharmaceutical products.
• Exhibited a comprehensive knowledge of QC regulations and standards.
• Training New Staff:
• Mentored and trained new production and packaging operators, ensuring smooth integration into the team and production processes.

Achievements:

• Above and Beyond Award: Awarded twice for consistently completing tasks within designated timelines, while maintaining strict compliance with GMP standards.

Certifications:

• Certified as a First Aider.
• Fire Extinguisher Certification.

• Maintained up to date knowledge of the products and services
• Answering detailed product and service questions over the phone and in person
• Customer facing and ability to do multitask
• Identifying and fulfilling customer needs and achieve satisfactions
• Working at checkouts, service desk and cash handling
• Keeping records of customer interactions, transactions and complains
• Handling customer complaints, providing appropriate solutions and alternatives
• Contribute to team efforts by accomplishing related results as needed
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support

• Provided customers with product and service information
• Work with customer service manager to ensure proper customer service is being delivered
• Ability to multi-task, prioritize and manage time effectively
• Working at checkouts and service desk
• Greet customers warmly and ascertain problem or reason for calling
• Willing to work and reliable

• Assisted in setting up and maintained sales floor marketing displays
• Communicated information on product lines related to sales activities and promotions
• Responsible for building and maintaining report within store personnel to effectively meet company objectives
• Presented and cut-in and new items at store level
• Maintained store shelf standards and inventory, including rotation of products
• Supplied and placed point of sale materials
• Consistently achieved 100% visit and call report completion
• Answer calls from customers and explain in detail for they need
• Greeting customers and selling products according to their needs
• Demonstrating products and educating customers on features
• Explaining warranties and terms and conditions for returning purchased goods
• Working in a fast-paced customer service environment
• Checking inventory for adequate stock and preparing requisition list for order
• Bagging and packing purchases for easy to carry and safety
• Completing sales transactions, issuing invoices and receipts

• Using computers or handy scanners to check inventory status and availability
• Processing and managing customer orders
• Picking and packing products into appropriate boxes
• Packing goods with bubble wrap and polystyrene chips
• Sealing boxes using glue, staples or tape
• Disposing of empty boxes and excess packaging
• Determining the correct box size to be used to pack orders
• Packing cartons with the appropriate quantity of products
• Carrying out a start of shift inspection of all packing equipment
• Packing boxes in a way that ensures their safe delivery and minimises intransit damages
• Removing or sorting out products that do not meeting quality standards or specifications
• Ensuring that products are packed correctly and securely before they are sent to the truck for shipment
• Following all safety procedures and always utilizing appropriate safety equipment
• Obtaining the correct boxes to pack products in
• Performing visual, weight, and seal inspections of individual packages
• Matching labels and orders accurately