Shilpi Pandey
Melbourne
Summary
I have gained extensive experience in the field of Sales by virtue of my engagements with the following organizations: Deputy Manager at SPRoboticworks for 6 month Team Lead at Unacademy for 1.8years Sr.Sales Executive at Urban Pro for 11 months. Sales Executive at Portea Medical Home Health Care for 1.8 years. Sales Associate at Packraft (India) for 2.6 years.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Deputy Manager
SPRoboticworks
2021.11 - Current
- Track and monitor productivity of team members and ensure achievement
- Organizing daily tasks for team members to meet daily KRA metrics
- Mentor and provide timely feedback to the team
- Motivating the team and pushing them to complete monthly forecasting targets
- Drive training and development activities for the team and new hires
- Prepare and analyse daily,weekly sales statistics reports
Team Leader
Unacademy
2020.02 - Current
- Educate learners about the competitive courses and provide strategy
- Organizing a daily work schedule to call on potential learners via outbound/Inbound calls and meeting KRA metrics
- Handling rebuttals, connecting more learners to increase the sales pipeline and Team management responsibilities
- Follow up with Learner in payment closure and complete monthly forecasting targets
- Assisting new joiners regarding the process and training them on CRM
- Call auditing and providing feedback to the team on a daily basis
- Prepare and analyse daily,weekly sales statistics reports
Customer Support Specialist
Telstra
Melbourne
2022.08 - 2025.02
- Responded to customer calls promptly, courteously, and professionally.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with financial hardship in making arrangements for repayment of debts.
- Responded to inquiries related to billing issues and payment arrangements.
- Negotiated payment arrangements with customers in order to resolve delinquent accounts.
- Documentation of relevant information on CRM tools.
- Recorded all customer interactions into the database system accurately and completely.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Senior Sales Executive
Urban Pro
2019.03 - 2020.01
- Educate learners about the online courses and Customer Relationship Management
- Acquiring new learners through existing leads and outbound and inbound calls
- Conversion of Leads received through various marketing channels
- Follow up and re-engage customer, Negotiation, closure and complete monthly forecasting targets
- Assisting in on boarding IELTS, GRE,TOEFL and Language Trainers
Senior Sales Executive
Portea Medical Home Health Care
2017.05 - 2019.02
- Manage all aspects of sales connect, probing, query handling negotiations and Ticket Closure
- Identifying customers' medical needs to clarify information and provide solutions for the same
- Renewal of existing customers and Strategizing new clients for cross sell & up sell opportunities
- Handling escalation and data reporting and updating client related data on the CRM
Sales Associate
Packraft (India)
2014.05 - 2016.11
- Coordinating with the Sales team and Assisting in sales activities
- Lead generation through various activities like cold calling, Exhibition, Presentation etc
- Ensuring complete support to the Sales channel for their error free operations
- Manage large numbers of outbound and Inbound Calls
- Generation and maintenance of reports for Client Management
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
Education
M. B. A. -
Apex Institute
KolkataB. A. -
The Bhawanipur Education Society College
KolkataIntermediate - Commerce
Maria Day School
KolkataMatriculation -
Maria Day School
KolkataSkills
- Customer relationship management
- Negotiation techniques
- CRM software
- Conflict resolutions
- Consulting
- Business development
Accomplishments
- Growth of 69% in unit and revenue in 01/2022.
- Over achieved Monthly Target more than 10 times at Unacademy.
- Outstanding Customer Service at Packrat India Pvt Ltd in 2015.
- Overall quality and delivery performance at Portea Medical in 2018.
- Excellent Contribution for the quarter at Portea Medical in 11/2018.
Languages
- English
- Hindi
- Bengali
Executive Summary - Experience
- Deputy Manager, SPRoboticworks, 06/01/22 - 11/30/22
- Team Lead, Unacademy, 02/01/20 - 08/31/21
- Sr. Sales Executive, Urban Pro, 03/01/19 - 01/31/20
- Sales Executive, Portea Medical Home Health Care, 05/01/17 - 02/28/19
- Sales Associate, Packraft (India), 05/01/14 - 11/30/16
Personal Information
- Husband's Name: Abhinav Mishra
- Date of Birth: 08/20/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Support Specialist
Telstra
2022.08 - 2025.02
Deputy Manager
SPRoboticworks
2021.11 - Current
Team Leader
Unacademy
2020.02 - Current
Senior Sales Executive
Urban Pro
2019.03 - 2020.01
Senior Sales Executive
Portea Medical Home Health Care
2017.05 - 2019.02
Sales Associate
Packraft (India)
2014.05 - 2016.11
M. B. A. -
Apex Institute
B. A. -
The Bhawanipur Education Society College
Intermediate - Commerce
Maria Day School
Matriculation -
Maria Day School