SHILPIN PATEL
SCULLIN,ACT
Summary
Skilled person with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
THE REJECT SHOP
GUNGAHLIN, ACT
01.2022 - Current
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Retail Sales Associate
BWS
KINGSTON, ACT
04.2019 - 01.2022
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Handled returns and exchanges according to company policies.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
Education
MBA -
HOLMES INSTITUTE
Sydney, NSWSkills
- Critical Thinking
- Microsoft Excel
- Quality Control Analysis
- Time management
- Advanced communication skill
- Customer service
- Complaint resolution
- Coaching and mentoring
Certification
- Certificate 2 in security operations.
- First Aid Certificate.
- RSA course Certificate.
Timeline
Team Leader
THE REJECT SHOP
01.2022 - Current
Retail Sales Associate
BWS
04.2019 - 01.2022
MBA -
HOLMES INSTITUTE
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