Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shima Mali

Mernda,VIC

Summary

Dedicated professional with a history at Monash Health, showcasing strong emotional discipline and excellent communication skills. Known for enhancing patient comfort and accuracy in specimen collection, I excel in team collaboration and problem-solving, driving positive outcomes and fostering strong relationships. Passionate about making a meaningful difference in every role.

Overview

8
8
years of professional experience

Work History

Support Worker

Private Practice
08.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Office Assistant

IGA Supermarket
03.2022 - 08.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.

Retail Cashier

IGA Supermarket
02.2022 - 08.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.
  • Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
  • Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.

Pathology Collector

Monash Health
01.2020 - 02.2020
  • Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
  • Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
  • Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
  • Enhanced patient comfort by efficiently managing the specimen collection process.
  • Advanced knowledge about various specimen collection methods, ensuring the correct technique was employed for each patient''s unique needs.

Butcher Assistant

Dandy Mart
01.2017 - 08.2019
  • Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
  • Followed strict food safety protocol as outlined by State food handling guidelines.
  • Assisted in maintaining a clean and organized butcher shop, adhering to strict sanitation guidelines.
  • Facilitated seamless order processing through accurate record-keeping and clear communication with other departments.
  • Demonstrated proficiency in using industry-specific tools such as knives, saws, and grinders for accurate cuts.
  • Packaged and weighed products for customers and supported individual product selection process.

Education

First Aid &CPR

Block Learning
06.2023

Certificate IV - Disability

Australian Institute of Business And Innovation
01.2023

Certificate III - Pathology Collector

Melbourne Polytechnic
Preston, VIC
01.2020

Skills

- Excellent communication skills, both verbal and written

- Strong emotional discipline and patience

- Ability to build and maintain strong relationships

- Team-oriented with excellent collaboration skills

- Reliable and dedicated, with a focus on meeting deadlines

- Conflict resolution and problem-solving abilities

- Cheerful, optimistic, and resilient attitude

- Passionate about helping others and making a difference

Languages

Persian
Native or Bilingual
English
Full Professional
Turkish
Limited Working

Timeline

Support Worker

Private Practice
08.2023 - Current

Office Assistant

IGA Supermarket
03.2022 - 08.2023

Retail Cashier

IGA Supermarket
02.2022 - 08.2023

Pathology Collector

Monash Health
01.2020 - 02.2020

Butcher Assistant

Dandy Mart
01.2017 - 08.2019

First Aid &CPR

Block Learning

Certificate IV - Disability

Australian Institute of Business And Innovation

Certificate III - Pathology Collector

Melbourne Polytechnic

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Shima Mali