Shi Man Fong
Boronia,VIC
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 15 years of experience in Hospitality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restuarant Reservations Agent
1 BOURKE MELBOURNE PTY LTD (ARU MELBOURNE)
12.2023 - Current
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided customers with information about availability and pricing.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Handled billing information over phone.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
Food & Beverage Attendant
1 BOURKE MELBOURNE PTY LTD (ARU MELBOURNE)
05.2021 - 11.2023
- Utilized effective communication skills when interacting with guests from diverse backgrounds to provide personalized service experiences.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Participated in staff meetings, contributing valuable insights to improve daily operations and address ongoing challenges.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Trained new staff members on company policies and procedures.
Section Waitress
Saké Hamer Hall
01.2020 - 05.2021
Sales Assistant
& Other Stories
12.2018 - 10.2019
Section Waitress
Saké Hamer Hall
07.2018 - 10.2018
Waitress
Brighton School House
06.2018 - 07.2018
Sales Assistant (Casual)
Hennes & Mauritz
12.2017 - 06.2018
Education
Diploma in Travel & Tourism - Tourism
AAPoly
Melbourne, VIC06.2021
Certificate I - IV in Travel & Tourism -
AAPoly
Melbourne, VIC09.2020
Certificate of Korean Language -
Hankuk University of Foreign Studies
Seoul, KR02.2013
Economics And Modern Languagues -
K.A Pitzemburg
Mechelen, Belgium06.2008
Skills
- WAITRESS (10 years)
- CASH (2 years)
- EXCEL (Less than 1 year)
- WORD (10 years)
- Customer Service
- Staff Training
- Telephone reservations
- Restaurant Experience (10 years)
- Patience and composure
- Phone and Email Etiquette
Certification
- RSA, 11/01/17, Present
- Cert IV - Travel & Tourism, 09/01/20, Present
Additional Information
Hello there! I'm thrilled to introduce myself. As someone who values punctuality, you can count on me to always show up on time, ready to tackle any challenge with enthusiasm. My bubbly personality adds a dash of positivity to every interaction, making teamwork a joyous adventure. I'm not just content with what I already know; I'm constantly seeking opportunities to expand my knowledge and skills. Whether it's diving into a new subject or mastering a new skill, I approach each learning opportunity with eagerness and determination.
Languages
English
Full Professional
Dutch
Native or Bilingual
Cantonese
Native or Bilingual
Japanese
Elementary
Korean
Elementary
French
Elementary
Timeline
Restuarant Reservations Agent
1 BOURKE MELBOURNE PTY LTD (ARU MELBOURNE)
12.2023 - Current
Food & Beverage Attendant
1 BOURKE MELBOURNE PTY LTD (ARU MELBOURNE)
05.2021 - 11.2023
Section Waitress
Saké Hamer Hall
01.2020 - 05.2021
Sales Assistant
& Other Stories
12.2018 - 10.2019
Section Waitress
Saké Hamer Hall
07.2018 - 10.2018
Waitress
Brighton School House
06.2018 - 07.2018
Sales Assistant (Casual)
Hennes & Mauritz
12.2017 - 06.2018
Diploma in Travel & Tourism - Tourism
AAPoly
Certificate I - IV in Travel & Tourism -
AAPoly
Certificate of Korean Language -
Hankuk University of Foreign Studies
Economics And Modern Languagues -
K.A Pitzemburg
- RSA, 11/01/17, Present
- Cert IV - Travel & Tourism, 09/01/20, Present
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