Shimon Deepak Raj

• Collaborated with service department to ensure timely supply of required parts for repair work, improving overall turnaround time.
• Created detailed reports on key performance indicators such as fill rates and backorders to inform management decisions related to staffing levels and inventory investments.
• Reduced order processing times through streamlining workflow and optimizing team communication.
• Managed vendor relationships to negotiate favorable pricing, leading to reduced operational costs.
• Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback.
• Increased parts inventory efficiency by implementing an organized storage system and regular audits.
• Established robust processes for cycle counting and annual inventory counts, resulting in improved accuracy of inventory records.
• Maintained up-to-date knowledge of industry trends and product developments, enabling informed decision-making for inventory management.
• Ordered parts for customers, workshopshops, and service departments
• Monitored and evaluated supplier performance to maintain quality of parts.
• Supervised and trained staff on product knowledge and customer service.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Serving Workshop Back counter with MAN,Western Star, Dennis Eagle, Detroit and MTU parts.

• Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
• Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
• Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
• Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
• Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
• Improved inventory management by implementing efficient tracking systems and conducting regular audits.
• Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
• Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
• Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
• Evaluated supplier performance regularly to ensure quality standards were consistently met or exceeded when sourcing components from third parties.
• Implemented new processes that significantly improved order accuracy rates among team members over time.
• Organized parts storage and stocked inventory according to established guidelines.
• Assisted customers in finding appropriate parts promptly.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Ordered parts from various distributors to fulfill demands.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Stocked and managed stock of parts.
• Maintained clean and neat parts counter and sales floor.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
• Read and studied catalogs to identify new market parts and capitalize on emerging trends.
• Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
• Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.
• Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
• Filled out timesheets and paperwork according to identified requirements.