Shimone Jacobs
Bunbury,WA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
7
7
years of professional experience
Work History
Training Facilitator
Auto & Truck Tyres
05.2021 - 01.2023
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Identified areas in need of improvement and implemented solutions.
- Documented class attendance and participation and provided feedback to management.
- Administered assessments before, during and after courses.
- Produced training manuals, presentations and resources for enhanced learning.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
Quality Assurance Analyst
Auto & Truck Tyres
05.2021 - 01.2023
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to improve workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
Creditor's Clerk
Siyasebenza Siyabonga
01.2017 - 04.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Receptionist
Absolutely Water
08.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Creditor's Clerk
Absolutely Water
08.2015 - 12.2016
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Used data entry skills to accurately document and input statements.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
No Degree - Matric
Afrikaanse Highschool Germiston
South - Africa11.2014
Skills
- Lesson Writing
- Data Analysis
- Material Preparation
- Training Materials and Documentation
- Employee Performance Reviews
- Inventory Assessments
- Microsoft Office
- Billing and Invoicing
- Investigation of Claims
Timeline
Training Facilitator
Auto & Truck Tyres
05.2021 - 01.2023
Quality Assurance Analyst
Auto & Truck Tyres
05.2021 - 01.2023
Creditor's Clerk
Siyasebenza Siyabonga
01.2017 - 04.2021
Receptionist
Absolutely Water
08.2015 - 12.2016
Creditor's Clerk
Absolutely Water
08.2015 - 12.2016
No Degree - Matric
Afrikaanse Highschool Germiston
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