Hi, I’m
SHIMONTI DAS
48 Barker Street, Cambridge Park,NSW
Summary
Experienced professional server dedicated to providing exceptional dining experiences. Demonstrated ability to maintain high standards and consistently deliver outstanding customer service in fast-paced environments. Proven track record of order accuracy and efficient multitasking. Recognized for effective teamwork, adaptability, and creating a positive atmosphere, even during peak hours. Thrives on achieving results and prioritizing guest satisfaction.
Overview
5
years of professional experience
Work History
City Extra 24 Hour Restaurant
Waitress
10.2024 - Current
Job overview
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Rose View Hotel
Waitress
02.2021 - 09.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Shwapno
Customer Service Representative
04.2020 - 08.2024
Job overview
- Acknowledging customer complaints
- Greet and direct customers as they enter the store
- Listen to customer feedback and pass it on to the store manager
- Keep customers informed about the latest discounts and special offers
- Manage product returns
- Ensure shelves are continuously stocked
- Cross-sell products as often as possible
- Operating cash registers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Magura Govt H.S.S College
Bachelor Of Science from Botany
01.2019
Skills
- Customer Relationship Management
- Problem Solving
- Account Management
- Time Management
- Scheduling Systems
- Multitasking & Prioritization
- Customer service
- Team collaboration
Languages
English
Bangali
Hindi
References
- Bishal Paul, Manager at City Extra, Bpaulooo@yahoo.com
- Prionti Roy, Manager at Shwapno, 8801941494683
Workrights
Fulltime Work Rights
Certification
RSA
Timeline
Waitress
City Extra 24 Hour Restaurant
10.2024 - Current
Waitress
Rose View Hotel
02.2021 - 09.2024
Customer Service Representative
Shwapno
04.2020 - 08.2024
Magura Govt H.S.S College
Bachelor Of Science from Botany
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