Shin-Rong (Brenda) Song
Southport,QLD
Summary
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal Skills.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
LACOSTE
BROADBEACH, QLD
02.2021 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Coached employees on customer service and selling techniques.
- Maintained organized store environment for customer and employee health and safety.
- Ensured compliance with all store policies and procedures.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
- Prepared staff work schedules and assigned specific duties.
Sales Assistant
UNIQLO
BROADBEACH, QLD
08.2019 - 02.2021
- Assisted in store stocking shelves and setting up displays.
- Handled cash register operations, including payments, returns, and exchanges.
- Arranged store products on shelves and promotional displays.
- Cleaned store aisles and disposed of debris and waste to improve customer experience.
- Organized back-of-house areas for efficient inventory management.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers and ascertained what each customer wanted and needed.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Alteration service, can be shortening a pair of pants in 10 minutes.
Sales Assistant
SPEEDO
BROADBEACH, QLD
11.2017 - 08.2019
- Assisted in store merchandising, stocking shelves and setting up displays.
- Handled cash register operations, including payments, returns, and exchanges.
- Arranged store products on shelves and promotional displays.
- Explained and demonstrated product features, focusing on customer comfort level and retention.
- Helped customers try on and fit merchandise.
- Inventoried stock and requisitioned new inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Organized back-of-house areas for efficient inventory management.
Education
BACHELOR OF MANAGEMENT SCIENCE -
LAN YANG INSTITUTE OF TECHNOLOGY
06.2009
ASSOCIATE DEGREE OF BUSINESS ADMINISTRATION -
LAN YANG INSTITUTE OF TECHNOLOGY
06.2007
Skills
- Stock management
- Customer experience
- POS Systems
- Incident Reports
- Store opening and closing
- Visual merchandising
- Loss Prevention
- Staff Scheduling
Languages
- English, Advanced
- Hokkien, Fluent
- Chinese (Mandarin), Native
References
- ZURIEL ARANIEGO LACOSTE, National Retail Manager, 0417 122 966, Zuriel.Araniego@truealliance.com.au
- ALLY BAEK LACOSTE, Store Manager, 0406 716 797, Ally.Seungwon.baek@gamil.com
Timeline
Assistant Store Manager
LACOSTE
02.2021 - Current
Sales Assistant
UNIQLO
08.2019 - 02.2021
Sales Assistant
SPEEDO
11.2017 - 08.2019
BACHELOR OF MANAGEMENT SCIENCE -
LAN YANG INSTITUTE OF TECHNOLOGY
ASSOCIATE DEGREE OF BUSINESS ADMINISTRATION -
LAN YANG INSTITUTE OF TECHNOLOGY
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