Shinay Tuapou
Deagon,Australia
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
12
12
years of professional experience
Work History
General Manager
JAS Civil
08.2018 - Current
- Assisted in recruiting, hiring and training of over 20 team members.
- Processed new hire paperwork and documents.
- Respond to inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained database systems to track and analyse operational growth.
- Ensured compliance with relevant regulations through diligent bookkeeping practices and attention to detail.
- Ensured prompt invoicing procedures, expediting the collections process for improved cash flow management.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
BDM
D'Arcy Estate Agents
07.2017 - 08.2019
- Prepared and presented contracts and other legal documents to clients.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Wrote listings detailing and professionally highlighting property features to increase rental chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained up-to-date knowledge on local rentals, providing valuable insights to both home owners and prospective tenants.
- Communicated with clients to understand property needs and preferences.
Tele Sales
PFD Food Services
12.2016 - 08.2017
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maximized customer satisfaction by providing detailed product information and addressing inquiries promptly.
- Maintained high attention to detail in all tele sales activities.
- Enhanced telesales performance by regularly evaluating and refining call scripts, techniques, and strategies.
- Executed food orders for all hospitals in Brisbane metro swiftly while maintaining high quality standards, ensuring customer satisfaction.
- Maintained professionalism and courtesy while managing high call volumes during peak hours, approximately over 60 customers per day.
Airline Staff
Menzies Aviation
11.2012 - 02.2014
- Maintained a high level of professionalism and attention to detail during all ground crew activities, ensuring adherence to regulatory standards and guidelines.
- Ensured accuracy in ticketing and visa/passport verification through meticulous attention to detail.
- Facilitated effective communication with diverse ethnic backgrounds.
- Demonstrated self-motivation and a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts to ensure continuous airport operations.
Education
Bachelor of sport and exercise science -
Sunshine Coast University
Sippy Downs, QLD01-2012
Tullawong State High School -
Tullawong State High School
Caboolture, QLD01.2009
Skills
- Punctuality
- Strong communication
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Time management
- Customer relations
- Motivation
- Business administration
- Financial administration
License
Australian Open Manual Drivers License, QLD, 2009
Personal Information
Date of Birth: 03/25/92
Attributes
I have a lively and outgoing personality, and I'm definitely not shy about meeting new people. I am a mother of two, wife and business owner, I always bring a good sense of humour along with me. My work ethic is characterised by honesty, reliability, and efficiency. In my free time, I enjoy competitive sports, cherish family time, and traveling. Each destination I've visited has provided me with unforgettable experiences. I choose to embrace each day we are given and maintain my enthusiasm for exploring new places.
Timeline
General Manager
JAS Civil
08.2018 - Current
BDM
D'Arcy Estate Agents
07.2017 - 08.2019
Tele Sales
PFD Food Services
12.2016 - 08.2017
Airline Staff
Menzies Aviation
11.2012 - 02.2014
Bachelor of sport and exercise science -
Sunshine Coast University
Tullawong State High School -
Tullawong State High School
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