Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Shine Kukreja

Point Cook,VIC

Summary

Customer Service Representative with strong communication, active listening, and problem-solving abilities. Adaptable, approachable, and dedicated to creating a relaxing and enjoyable customer experience. Seeking a dynamic opportunity to contribute my skills and dedication for mutual growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

Hey Burg
09.2023 - 11.2023
  • Handled guest concerns and complaints.
  • Courteous interaction with customers.
  • Food handling and preparation following approved procedures in a designated time frame.
  • Cash and inventory handling.
  • Trained and coordinated scheduling with other staff to ensure seamless service.
  • Kitchen and floor handling.
  • Monitoring the dining area during weekend and night shifts

Customer Service Representative

Vikrant Caters
01.2022 - 06.2022
  • Ensuring that the front-of-house area is clean, organized, and presentable to customers.
  • Greeting clients and customers in a friendly and professional manner.
  • Accurately entering customer orders into the company's system.
  • Coordinating with the kitchen and delivery teams to ensure orders are prepared and delivered on time.
  • Resolving issues related to incorrect orders, food quality, delivery delays, or billing discrepancies.
  • Handling payments, including cash, credit cards, or corporate accounts, and providing accurate receipts.

Civil Site Engineer

Inspiration Design Constructor
07.2023 - 08.2023
  • Conducting Quality Assurance and Providing Feedback.
  • Ensuring Strict Adherence to Health and Safety Legislation.
  • Proficient 2D Drafting Using AutoCAD.
  • Raised purchase orders in accordance to the specified work and charges associated.
  • Rigorous Document Compliance.
  • Co-ordinated with the architect and structural engineer and integrated them with work as required by the project manager.
  • Provided quality control reviews to ensure work being performed on site by subcontractors is as per the final designs.
  • Ensured that health and safety legislation are adhered to by the subcontractors and making sure they sign in and out of the site.
  • Regularly visited sites to learn more about the construction process.

Education

Master of Science - Construction Management (Professional)

Deakin University
06.2025

Bachelor of Civil Engineering -

Panjab University
India
05.2021

Skills

    Maintaining a positive, empathetic, professional attitude toward customers

    Interactive communication skills

    Quality focus and detail oriented Stocking and replenishing

    Handled freight operations

    Quick learner, dependable, punctual, committed, trustworthy and organized

    Ability to handle high pressure situations in a professional and effective manner

    Adaptability to modern communication technologies including smart phones

    Holder of car Drivers License and own transport

Websites

Certification


  • [Global Entrepreneur Program], [AIESEC, Egypt] - June 2019- July 2019
  • Participated in one of the UNITED NATION GOALS IN Civil project in Egypt in the Realization peak year 18/19

Languages

English
Full Professional
German
Limited Working

Timeline

Crew Member

Hey Burg
09.2023 - 11.2023

Civil Site Engineer

Inspiration Design Constructor
07.2023 - 08.2023

Customer Service Representative

Vikrant Caters
01.2022 - 06.2022

Master of Science - Construction Management (Professional)

Deakin University

Bachelor of Civil Engineering -

Panjab University

Similar Profiles

CREATE PROFILE
Shine Kukreja