Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinead Shand

Pimpama,Australia

Summary

Dependable professional with proven attention to detail and a proactive approach. Demonstrated ability to enhance processes and workflows, resulting in improved team efficiency. Strong multitasking skills in fast-paced environments contribute to consistent performance and productivity.

Overview

30
30
years of professional experience

Work History

Medical Receptionist

Qscan Radiology
Upper Coomera, Australia
04.2016 - Current
  • I began my Qscan career at our Southport location as a Medical Receptionist, working my way up to Team Leader of the clinic.
  • After 3 years in that role I took a step away from the Management team & returned to being a Receptionist at our clinics across the Gold Coast before settling at our Upper Coomera Clinic.
  • The main duties are making appointments with patients & referring Doctor's either face-to-face or over the telephone.
  • Registering of patients & taking payments, dealing with multiple email boxes & the rostering of the clerical team at the clinic.
  • I also assist with the recruitment process for the clinic.

Crime Recording System Administrator

Fife Constabulary
Glenrothes, Scotland
03.2007 - 09.2011
  • The main duty for this post was ensuring that all detected Crimes had been correctly recorded onto the Crimefile application i.e. place/date crime took place and that the correct charge has been applied, thereafter tasking the relevant Police Officers to amend any incorrect information.
  • I also deputised for the Force Crime Registrar on a regular basis and I was required to make decisions as to whether a 'Crime' had been committed or not, depending on circumstances.

Medical Secretary

Fife Constabulary
Glenrothes, Scotland
11.2004 - 09.2011
  • I was initially employed as the Medical Secretary to the Forensic Medical Examiner based within Criminal Justice Department, Police Headquarters.
  • The main duties of this role were typing medical reports and keeping the diaries up-to-date.
  • On a daily basis I dealt with telephone and email requests/issues from Police Officers, Procurator Fiscals and Hospitals.
  • I also maintained the budget and ensured that all Medical Examiners claims and on-call payments were calculated correctly and paid timeously.

Assistant Manager

North Glen Medical Practice
Glenrothes, Scotland
04.1995 - 11.2004
  • I was originally employed in this GP Surgery as an Office Junior but over the years worked my way up to Assistant Manager.
  • In this role I dealt with staffing issues i.e. sickness, overtime etc.
  • My duties throughout my employment were general filing, photocopying and arranging incoming and outgoing mail.
  • The main part of my day was working at reception speaking with patients face-to-face and also over the telephone to make, cancel or reschedule appointments, also managing patient's queries and complaints.
  • Another major part of the job was dealing with requests/issues from outside agencies i.e. Hospitals, Pharmacies and Social Work Department.

Education

Diploma - Practice Management

Stevenson College
Edinburgh, Scotland
04.2004

Administration Course -

Glenrothes College
Glenrothes, Fife, Scotland
05.1995

High School -

St Andrew's High School
Kirkcaldy, Fife, Scotland
06.1994

Skills

  • Time management
  • Attention to detail
  • Appointment scheduling
  • Patient registration
  • Decision making
  • Recruitment assistance

Timeline

Medical Receptionist

Qscan Radiology
04.2016 - Current

Crime Recording System Administrator

Fife Constabulary
03.2007 - 09.2011

Medical Secretary

Fife Constabulary
11.2004 - 09.2011

Assistant Manager

North Glen Medical Practice
04.1995 - 11.2004

Diploma - Practice Management

Stevenson College

Administration Course -

Glenrothes College

High School -

St Andrew's High School

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Shinead Shand