Shinead Shand
Pimpama,Australia
Summary
Dependable professional with proven attention to detail and a proactive approach. Demonstrated ability to enhance processes and workflows, resulting in improved team efficiency. Strong multitasking skills in fast-paced environments contribute to consistent performance and productivity.
Overview
30
30
years of professional experience
Work History
Medical Receptionist
Qscan Radiology
Upper Coomera, Australia
04.2016 - Current
- I began my Qscan career at our Southport location as a Medical Receptionist, working my way up to Team Leader of the clinic.
- After 3 years in that role I took a step away from the Management team & returned to being a Receptionist at our clinics across the Gold Coast before settling at our Upper Coomera Clinic.
- The main duties are making appointments with patients & referring Doctor's either face-to-face or over the telephone.
- Registering of patients & taking payments, dealing with multiple email boxes & the rostering of the clerical team at the clinic.
- I also assist with the recruitment process for the clinic.
Crime Recording System Administrator
Fife Constabulary
Glenrothes, Scotland
03.2007 - 09.2011
- The main duty for this post was ensuring that all detected Crimes had been correctly recorded onto the Crimefile application i.e. place/date crime took place and that the correct charge has been applied, thereafter tasking the relevant Police Officers to amend any incorrect information.
- I also deputised for the Force Crime Registrar on a regular basis and I was required to make decisions as to whether a 'Crime' had been committed or not, depending on circumstances.
Medical Secretary
Fife Constabulary
Glenrothes, Scotland
11.2004 - 09.2011
- I was initially employed as the Medical Secretary to the Forensic Medical Examiner based within Criminal Justice Department, Police Headquarters.
- The main duties of this role were typing medical reports and keeping the diaries up-to-date.
- On a daily basis I dealt with telephone and email requests/issues from Police Officers, Procurator Fiscals and Hospitals.
- I also maintained the budget and ensured that all Medical Examiners claims and on-call payments were calculated correctly and paid timeously.
Assistant Manager
North Glen Medical Practice
Glenrothes, Scotland
04.1995 - 11.2004
- I was originally employed in this GP Surgery as an Office Junior but over the years worked my way up to Assistant Manager.
- In this role I dealt with staffing issues i.e. sickness, overtime etc.
- My duties throughout my employment were general filing, photocopying and arranging incoming and outgoing mail.
- The main part of my day was working at reception speaking with patients face-to-face and also over the telephone to make, cancel or reschedule appointments, also managing patient's queries and complaints.
- Another major part of the job was dealing with requests/issues from outside agencies i.e. Hospitals, Pharmacies and Social Work Department.
Education
Diploma - Practice Management
Stevenson College
Edinburgh, Scotland04.2004
Administration Course -
Glenrothes College
Glenrothes, Fife, Scotland05.1995
High School -
St Andrew's High School
Kirkcaldy, Fife, Scotland06.1994
Skills
- Time management
- Attention to detail
- Appointment scheduling
- Patient registration
- Decision making
- Recruitment assistance
Timeline
Medical Receptionist
Qscan Radiology
04.2016 - Current
Crime Recording System Administrator
Fife Constabulary
03.2007 - 09.2011
Medical Secretary
Fife Constabulary
11.2004 - 09.2011
Assistant Manager
North Glen Medical Practice
04.1995 - 11.2004
Diploma - Practice Management
Stevenson College
Administration Course -
Glenrothes College
High School -
St Andrew's High School