Shing Yan (Raymond) Chan
MELBOURNE,Australia
Summary
Proven Microbiology Pathogen Analyst at BVAQ, adept in analytical thinking and effective time management, enhanced customer service standards across roles. Demonstrated ability to multitask and drive improvements, ensuring a 20% increase in team efficiency through innovative solutions and thorough KPI analysis.
Overview
9
9
years of professional experience
Work History
Microbiology Pathogen Started Up Analyst
BVAQ
Melbourne
07.2023 - Current
- Preparing Microbiological media and standards
- Performing basic testing and sample preparation, utilizing aseptic technique
- Performing basic calibrations
- Performing primary enrichment to encourage the growth of a specific microorganism in a mixed population
- Performing pour plate method to quantify viable microorganisms in a liquid sample
- Performing spread plate method to distribute bacteria evenly on an agar plate to count and isolate individual colonies
Barista
GLACÉ Dessert Artisanal
Melbourne
11.2021 - 09.2024
- Provided the highest level of customer service at every shift
- Adhered to all sanitation and health guidelines
- Brought forth innovative ideas and solutions to problems
- Fulfilling daily routines as required
- Created reports and documents as requested by the office manager
- Trained new employees on café policies, procedures, and customer service standards.
Cashier and Waiter
Yifang Taiwan Fruit Tea
Melbourne
11.2019 - 11.2021
- Utilized problem-solving skills to resolve customer complaints and inquiries
- Trained new team members in cash register operation, stock procedures, and customer services
- Helped customers find specific products, answered questions, and offered product advice
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.
House Staff
Shuji Sushi
Melbourne
11.2019 - 02.2020
- Developed and implemented health and safety policies that ensured a safe and secure workplace for staff and customers
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
Cashier and Waiter
D House Cafe
Melbourne
03.2019 - 06.2019
- Utilized problem-solving skills to resolve customer complaints and inquiries
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
Baker
Coles
Melbourne
06.2016 - 06.2016
- Created and managed a daily production schedule to ensure timely delivery of fresh baked goods
- Maintained a high level of sanitation and hygiene standards as per health regulations.
Education
Bachelor of Science Food Technology and Nutrition -
RMIT University
07.2023
Associate degree in Applied Science -
RMIT University
01.2020
Skills
- Fast Learner
- Ability to Multitask
- Customer Service
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Analytical Thinking
- Thoroughness
- KPI analysis
- Incident reporting
References
References available upon request
Timeline
Microbiology Pathogen Started Up Analyst
BVAQ
07.2023 - Current
Barista
GLACÉ Dessert Artisanal
11.2021 - 09.2024
Cashier and Waiter
Yifang Taiwan Fruit Tea
11.2019 - 11.2021
House Staff
Shuji Sushi
11.2019 - 02.2020
Cashier and Waiter
D House Cafe
03.2019 - 06.2019
Baker
Coles
06.2016 - 06.2016
Bachelor of Science Food Technology and Nutrition -
RMIT University
Associate degree in Applied Science -
RMIT University
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