Shintya Bong
Ashfield
Summary
Dynamic Customer Service Representative with a proven track record at Epic Pizza Enmore, excelling in relationship building and problem resolution. Recognized for enhancing customer satisfaction through active listening and effective complaint handling, contributing to significant sales growth and fostering loyalty among clients. Skilled in payment processing and maintaining detailed records.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Epic Pizza Enmore
06.2022 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on i
- Improved resolution time with effective problem-solving for customer complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Soul Origin
02.2022 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Crafty Cuts
04.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Marketing And Communication
Berkeley Business Institute
11-2025
Business
Victory Institute
07-2020
General English
Victory Institute
Sydney, NSW01-2018
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Certification
5.5 IELTS Certificate (2017)
Timeline
Customer Service Representative
Epic Pizza Enmore
06.2022 - Current
Customer Service Representative
Soul Origin
02.2022 - Current
Customer Service Representative
Crafty Cuts
04.2018 - 07.2020
Marketing And Communication
Berkeley Business Institute
Business
Victory Institute
General English
Victory Institute
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