SHINU ALEXANDER MATHEW
Summary
Dedicated and results-oriented retail manager with six years of experience in managing operations, optimizing customer service, and ensuring compliance in fast-paced retail environments. Seeking to leverage my extensive managerial experience, problem-solving skills, and commitment to legal compliance to excel in the Investigator position at the State Revenue Office.
Overview
11
11
years of professional experience
Work History
Retail Manager
Coles Express
01.2016 - Current
- Manage daily operations of a busy retail store, including inventory management, staff scheduling, and financial reporting
- Oversee a team of [number] employees, providing coaching, training, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Implement strategies to optimize sales performance, minimize shrinkage, and enhance operational efficiency
- Ensure compliance with company policies and procedures, as well as relevant legal regulations governing retail operations
- Collaborate with cross-functional teams to implement promotional campaigns, drive sales initiatives, and improve overall business performance.
Assistant Manager
Coles Express
01.2015 - 01.2016
- Assisted the store manager in overseeing day-to-day operations, including staff supervision, inventory management, and customer service
- Provided leadership and guidance to team members, fostering a positive work environment focused on delivering exceptional customer experiences
- Assisted in implementing store policies and procedures to ensure compliance with company standards and regulatory requirements
- Conducted staff training sessions on product knowledge, customer service best practices, and safety protocols.
Account receivable - Eastern Health Internship
Box hill hospital
01.2013
- Calculating, recording and processing financial data
- Preparing customer invoices based on accounting procedures
- Researching and investigating discrepancies in invoices to determine the accuracy of charges
- Matching payments to invoice numbers
- Handling customer inquiries regarding billing issues
- Managing Accounts Receivable files
- Generating daily reconciliation report after end of the day process.
Customer Service Representative
Coles express
01.2013 - 01.2015
- Greeted customers, answered inquiries, and provided assistance in selecting products to meet their needs
- Processed customer transactions accurately and efficiently using point-of-sale systems
- Handled customer complaints and resolved issues promptly to ensure high levels of customer satisfaction
- Maintained cleanliness and organization of the store, including restocking shelves and monitoring inventory levels.
Education
Master of Professional Accounting/ Master of Business Administration -
Deakin University
Bachelor of Commerce (Major in Accounting) -
University of Mumbai
Skills
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
- Proficient in interpreting and applying regulations and policies
- Exceptional customer service and interpersonal skills
- Effective communication and negotiation skills
- Attention to detail and ability to work under pressure
- Proficient in Microsoft Office Suite and POS systems
Rewards Recognition
- Coles express Hero of the year 2018
- Hero of the year 2020
References
Available upon request.
Languages
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Retail Manager
Coles Express
01.2016 - Current
Assistant Manager
Coles Express
01.2015 - 01.2016
Account receivable - Eastern Health Internship
Box hill hospital
01.2013
Customer Service Representative
Coles express
01.2013 - 01.2015
Master of Professional Accounting/ Master of Business Administration -
Deakin University
Bachelor of Commerce (Major in Accounting) -
University of Mumbai
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