Shione Wakabayashi
Unit 5, 39 Chelsea Ave, Broadbeach ,QLD
Summary
Wholehearted Sales Associate in a spirit of Japanese hospitality with three years of proven experience in clothing brands in Japan. Proficient in building connections with diverse customers and offering personalized solutions with a keen sense of style. Aspire to boost sales productivity leveraging every gained skill and accumulated knowledge in visual merchandising.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate
COACH
11.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled high-pressure situations with professionalism and composure collaborating with other members.
- Cultivated strong customer relationships to drive repeat business.
- Effectively tackled customer concerns by suggesting relevant products and services.
Client Advisor
GUCCI
08.2023 - 08.2024
- Contributed significantly to achieving sales goals (KPIs) by selling numerous purchases to a wide range of international customers through active listening and empathetic understanding of their goals and concerns.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Sales Associate
COS
07.2021 - 07.2023
- Delivered exceptional customer service, personalized styling advice, and product recommendations to maximize customer satisfaction and increase sales.
- Contributed to visual merchandising efforts by designing effective floor layouts and merchandising displays for seasonal sales events.
- Minimized product wastage by implementing a more efficient stock room management system.
- Enhanced brand awareness as the management leader of the company’s Instagram page, designing creative content to attract new followers and drive online engagement.
Education
Associate Of Arts - Music
Santa Monica College
California, America06.2021
Skills
- Customer Service Excellence
- KPI-focused Sales Techniques
- Compassionate Communication
- Visual Merchandising Knowledge
- Adaptability to Customer Needs
- Fashion Sense and Styling
- Cultural Awareness
- Cooperative Team Player
Languages
Japanese
Native or Bilingual
English
Full Professional
Contact
33 Santa Isobel Boulevard, Pacific Pines, QLD 4211
Education
California, America
References
Available upon request
Timeline
Seasonal Sales Associate
COACH
11.2024 - Current
Client Advisor
GUCCI
08.2023 - 08.2024
Sales Associate
COS
07.2021 - 07.2023
Associate Of Arts - Music
Santa Monica College
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