Shiori Kobayashi
Perth,WA
Summary
Proven leader with extensive experience in enhancing operational efficiency and customer satisfaction at San Churro East Victoria Park. Skilled in staff training, cost control, and resolving customer issues with professionalism. Achieved significant improvements in service quality by fostering teamwork and sharing best practices across departments. Expert in managing operations and driving sales growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager on Duty
San Churro East Victoria Park
01.2023 - Current
- Trained employees in essential job functions.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Assistant Store Manager
San Churro Northbridge
01.2019 - 01.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Lounge Supervisor
Cathay Pacific Airways
07.2016 - 12.2018
- Maintained a welcoming and comfortable atmosphere by overseeing cleanliness and maintenance of the lounge area.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
CELTA Certificat - Teaching English As A Second Language
International House Sydney
Sydney, NSW05.2021
No Degree - Cambridge Advanced English
Navitas English
Perth, WA03.2021
Skills
- Customer service focus
- Managing Operations and Efficiency
- Cost Control
- Sales and Marketing
- Staff Training and Development
Certification
CELTA - Cambridge Certificate Teaching English
Languages
Japanese
Native or Bilingual
English
Full Professional
Timeline
Manager on Duty
San Churro East Victoria Park
01.2023 - Current
Assistant Store Manager
San Churro Northbridge
01.2019 - 01.2023
Lounge Supervisor
Cathay Pacific Airways
07.2016 - 12.2018
CELTA Certificat - Teaching English As A Second Language
International House Sydney
No Degree - Cambridge Advanced English
Navitas English
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