Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications And Training
Additional Referees
Personal Information
Certification
Timeline
OperationsManager

Shiphrah Pahulu

Two Rocks

Summary

Highly enthusiastic individual with strong knowledge and experience working within the aviation sector. Possesses sound experience as an Aerodrome Reporting Officer and formerly as a Landside/Airside Operations & Administration Officer at Auckland International Airport. With over 12 years combined experience working in aviation and on mine sites is well trained, reliable and certain to bring a positive contribution to your team.

Forward-thinking Operations Specialist bringing 4 years of expertise in Operations for Aviation sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Excel and Power BI.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Aerodrome Reporting Officer

BHP
05.2023 - Current
  • Ensured safe and secure operations of the airside environment
  • Provided excellent customer service and followed all passenger check-in procedures, scanning and loading of luggage, DG procedures, and marshalling of passengers on and off aircraft
  • Loading of aircraft following weight distribution per airline instructions and safety regulations
  • Liaised with stakeholders on behalf of BHP professionally and courteously, in line with BHP values
  • Participate in Procedure Task Observations and Field Leadership
  • Competently performed various Utility duties within the village camp as required
  • Positive team player, able to work in excellent coordination with all colleagues and seniors
  • Build consensus on solutions, influence team building via problem-solving

Senior Aerodrome Reporting Officer (Secondment)

BHP
06.2022 - 05.2023
  • Company Overview: BHP is a leading global resources company
  • Safe and compliant aerodrome operations
  • Facilitation of technical inspections
  • Maintenance and upkeep of aerodrome infrastructure
  • Management and development of aerodrome staff
  • 1SAP work management
  • Risk identification and management
  • Task based risk assessments including Field Leadership
  • Liaised with stakeholders on behalf of BHP in a professional and courteous manner, in line with BHP values
  • Maintains a high level of safety and security to facilitate all aerodrome and airport operations
  • BHP is a leading global resources company

Aerodrome Reporting Officer

BHP
03.2020 - 06.2022
  • Responsible for inspecting and ensuring the Barimunya Aerodrome and airport are maintained to the highest CASA safety standards at all times
  • Daily inspections of aerodrome runways, fencing, lighting, ground service equipment, emergency vehicles, and inspection wildlife damage to ensure CASA safety standards and aerodrome serviceability
  • Daily fuel sampling/quality control to ensure fuel is not contaminated (water detection capsules)
  • Performs daily pre-start & damage inspections on: GSE (Stairs, Belt, Loader), tugs, trolleys, generators, & disabled lift, to ensure all equipment is fully functioning, safe, and damage-free
  • Performs weekly inspections on voltage/batteries and weather station to ensure equipment is functioning, and verifies the capturing of accurate data
  • Implements all aerodrome procedures and inspections following Aviation Transport Security Regulations 2005 and the CASA Manual of Standards (MOS) 139
  • Completes reports, time-coding of Work Orders, and uploading to Fiori software, after inspections
  • Monitors flight schedules and prepares aircraft bays with Fire-truck and all necessary equipment as requested for the aircraft size and its requirements
  • Maintains effective communication with Pilots to notify of ground and weather conditions
  • Efficiently completes, reviews and submits aerodrome Notice to Airmen (NOTAM)
  • Conducts daily checks and inspections of the Emergency Go Bag and its related equipment
  • Effective marshalling and dispatch of aircraft, and maintaining strong coordination to direct pilots
  • Carries out all aerodrome duties with excellent time management and consistently meets all timelines for diverse aerodrome and airport operations schedules and reporting procedures
  • Liaised with stakeholders on behalf of BHP professionally and courteously, in line with BHP values
  • Monitor and report on wildlife activity on the aerodrome
  • Provides excellent customer service and accurately follows all passenger check-in procedures, scanning and loading of luggage, and marshalling of passengers on and off aircraft
  • Loading of aircraft following weight distribution and airline instructions as issued, and appropriately loading/unloading Dangerous Goods per safety regulations
  • Follows appropriate dangerous goods procedures following aviation regulations
  • Maintains a high level of safety and security to facilitate all aerodrome and airport operations
  • Submits documentation of passenger & cargo manifests, DG, safety, etc as required by airline partners
  • Consistently implements all OHS procedures and policies as required by BHP
  • Continuously engages in positive and effective communication with all colleagues and stakeholders
  • Positive team player and proactively provides support to colleagues and seniors
  • Trained in diverse aviation procedures: red alerts & extreme weather conditions; hand signals in the event of power failure; emergency response, etc

Aerodrome Reporting Officer/ Utility

COMPASS GROUP/BHP
02.2019 - 03.2020
  • Company Overview: COMPASS GROUP provides food services and support services
  • Facilitated the security and safety of aerodrome, airport, and airside operations, and ensured all operations were maintained to CASA safety standards at all times
  • Performed thorough daily inspections of aerodrome and equipment to maintain aerodrome serviceability
  • Conduct serviceability inspections of aerodrome runways, ground service equipment, lighting, emergency vehicles, weather stations, fencing, wildlife damage, etc, in accordance with Aviation Transport Security Regulations 2005 and the CASA Manual of Standards (MOS) part 139
  • Complete, review and submit Notice to Airmen (NOTAM)
  • Marshalling of aircraft and maintained excellent radio coordination with pilots
  • Provided excellent support to all stakeholders and airline partners
  • Completed reports, time-coding of Work Orders, and upload in Fiori software, after inspections
  • Monitor and report on wildlife activity on aerodrome
  • Ensured safe and secure operations of the airside environment
  • Provided excellent customer service and followed all passenger check-in procedures, scanning and loading of luggage, DG procedures, and marshalling of passengers on and off aircraft
  • Loading of aircraft in accordance with weight distribution per airline instructions and safety regulations
  • Liaised with stakeholders on behalf of BHP in a professional and courteous manner, in line with BHP values
  • Attend Aerodrome Reporting Officer meetings, Emergency Training and participate in various exercises
  • Participate in Procedure Task Observations and Field Leaderships
  • Competently performed various Utility duties within the village camp as required
  • Positive team player, able to work in excellent coordination with all colleagues and seniors
  • COMPASS GROUP provides food services and support services

Kitchen Utility FIFO

COMPASS GROUP - ESS
08.2016 - 02.2019
  • Company Overview: COMPASS GROUP provides food services and support services
  • Maintained high level of cleanliness and food safety standards
  • Efficiently attended to diverse kitchen tasks and ensured serving areas were well stocked during service
  • Assisted chefs, team players and provided excellent customer service
  • Followed all company & site safety policies and procedures and completed all required documentation
  • Positive team player who maintained excellent coordination with all colleagues
  • COMPASS GROUP provides food services and support services

Community Service Worker

RESCARE HOMES TRUST
10.2015 - 07.2016
  • Company Overview: RESCARE HOMES TRUST provides care services for individuals with disabilities
  • Provided excellent care to residents with intellectual disabilities
  • Supported and advocated for client's daily needs and individual goals
  • Additional duties involved cooking, cleaning and transporting residents
  • RESCARE HOMES TRUST provides care services for individuals with disabilities

Kitchen Utility, FIFO

COMPASS GROUP – ESS
07.2013 - 07.2015
  • Company Overview: COMPASS GROUP provides food services and support services
  • Ensured all environmental and quarantines procedures / policies were strictly followed
  • Maintained high level of cleanliness and food safety standards
  • Efficiently attended to diverse kitchen tasks and ensured serving areas were well stocked during service
  • Assisted chefs, team players and provided excellent customer service
  • Performed additional duties as required by Supervisor and Manager
  • COMPASS GROUP provides food services and support services

Relief Utility, FIFO

MORRIS CORPORATION
03.2013 - 06.2013
  • Company Overview: MORRIS CORPORATION provides catering and support services
  • Maintained high level of cleanliness and food safety standards
  • Efficiently attended to diverse kitchen tasks and ensured serving areas were well stocked during service
  • Followed all company & FMG safety policies and procedures at all times
  • MORRIS CORPORATION provides catering and support services

Utility - FIFO

ACTION INDUSTRIAL CATERING
04.2012 - 03.2013
  • Company Overview: ACTION INDUSTRIAL CATERING provides catering services
  • Diverse Utility roles: Mine site cleaning: Housekeeping: Kitchen Hand & Dining Room Attendant
  • Followed all company & site safety policies and procedures at all times
  • ACTION INDUSTRIAL CATERING provides catering services

Landside/Airside Operations & Administration Officer / Trainer

AUCKLAND INTERNATIONAL AIRPORT
07.2008 - 01.2012
  • Company Overview: AUCKLAND INTERNATIONAL AIRPORT is a major international airport in New Zealand
  • Fully Qualified Operator
  • Completed 1 year of full-time training & assessments in all 4 areas below: Security Assistance and Camera Surveillance, Call Centre – General airport information service, Medical, Fire & Aircraft emergency service, Flight & Boarding information services
  • Assisted across diverse Auckland Airport operations and performed Landside/Airside Operations & Administration duties within the Operations Centre & Auckland Airport Call Centre
  • Performed Airport Security, CCTV Camera surveillance, and Monitoring Services via Honeywell systems
  • Multiple-screen monitoring of Airside doors, suspicious behaviours, unattended parcels/luggage, car park Intercom inquiries and response, etc
  • Extensively liaised with Airport police and security officers
  • Capturing and reporting incidents and information into Aplus (Airport Incident Reporting System)
  • Incident Control Room Services assisting Medical, Fire, and Aircraft Emergency Incidents (Local Standby/Full Emergency), notify and dispatch emergency teams, and accurately log incidents into Aplus
  • Provided Call Centre assistance to the general public with flight information and Auckland Airport Services
  • Update Flight Schedule displays across the Airport and conduct airport flight announcements
  • Liaised effectively with all domestic & international airlines (+30) regarding flight delays, schedules, etc
  • Respond, log, and action on airport maintenance faults from internal and external stakeholders
  • Strong knowledge & implementation of Auckland Airport, Airside, Safety & Security procedures and policies
  • AUCKLAND INTERNATIONAL AIRPORT is a major international airport in New Zealand

Education

Bachelor of Commerce -

Auckland University
Auckland, New Zealand
01.2005

Aerodrome Reporting Officer Certificate -

AMS Aerodrome Management Services Pty Ltd
Perth, WA
09.2019

Landside/Airside Operations & Administration -

Auckland International Airport
Auckland, New Zealand
12.2008

Skills

  • Diverse Airport Operations
  • Diverse Airport Systems
  • Effective Communication
  • Interpersonal Skills
  • People Skills
  • Time Management
  • Organising Skills
  • Safety Procedures
  • Safety Policies
  • Positive Attitude
  • Self-Motivated
  • Ability to Work Under Pressure
  • Ability to Work Independently
  • Leadership Skills
  • Computer Skills
  • Software Skills
  • Adaptive learning
  • Information gathering
  • Policy analysis

Accomplishments

  • Collaborated with team of 16 to revise and revamp L1 MOP Board for both Barimunya & Coondewanna Aerodrome.
  • Achieved standardization of managing service requests through effectively helping bussing team by using NINTEX to create digital request forms.
  • Achieved capturing improvement ideas by rolling out KaiNexus to track project actions and now used by both Barimunya and Coondewanna Aerodrome.
  • Used Microsoft Excel to develop Team Field Leadership tracking, On Time Performance data and Airline training data spreadsheets.
  • Used Power BI to visualise monthly flight operation data for Barimunya Aerodrome.

Qualifications And Training

  • 10/01/24, Microsoft Power BI – The Essentials, ATI – Mirage | Training & Business Solutions, Understanding of Power BI architecture and its various components, Analyse data using tools found within Power BI, Ability to import, refine, and transform data
  • 09/01/19, Aerodrome Reporting Officer Certificate, AMS Aerodrome Management Services Pty Ltd, WA
  • 01/01/08, Landside/Airside Operations & Administration, Auckland International Airport, NZ, 1 Year Full-time Training & Assessments in all 4 areas below:, Airport Surveillance/Monitoring, Call Centre, Incident Control Room, Flight Communications
  • 01/01/05, Bachelor of Commerce, Auckland University, NZ
  • 05/01/24, BOS Fundamentals (DOJO) – 2 Day Course
  • 01/01/24, LMS courses, BOS Practices, Lean Six Sigma – Foundations, Define & Measure Tools, Analyse, Improve & Control Tools, Agile 101 – Requirements Foundations, Hoshin Planning
  • WA 'C' Class Driver’s License, LR (B) 'F' Extension
  • Air BP Training, Refuelling an Aircraft Training, Fuel Sampling, Quality & Control
  • Virgin/Alliance, Marshalling & Dispatch, Weight & Balance of an Aircraft, Loading / Unloading Aircrafts, Emergency Evacuation
  • BHP Fiori, Capturing Inspections
  • Airline Check in Systems, Alliance - Avantik System, Virgin Australia – Sabire Comms Tool
  • BHP, Extreme Weather, Heat Awareness, OHS Safety Induction, Various Internal Training
  • WA White Card

Additional Referees

Available on request

Personal Information

  • Citizenship: New Zealand Citizen (Tongan)
  • Date of Birth: 07/15/78

Certification

  • Microsoft Power BI - The Essentials, ATI - Mirage | Training & Business Solutions, 2024, October

Timeline

Senior Aerodrome Reporting Officer

BHP
05.2023 - Current

Senior Aerodrome Reporting Officer (Secondment)

BHP
06.2022 - 05.2023

Aerodrome Reporting Officer

BHP
03.2020 - 06.2022

Aerodrome Reporting Officer/ Utility

COMPASS GROUP/BHP
02.2019 - 03.2020

Kitchen Utility FIFO

COMPASS GROUP - ESS
08.2016 - 02.2019

Community Service Worker

RESCARE HOMES TRUST
10.2015 - 07.2016

Kitchen Utility, FIFO

COMPASS GROUP – ESS
07.2013 - 07.2015

Relief Utility, FIFO

MORRIS CORPORATION
03.2013 - 06.2013

Utility - FIFO

ACTION INDUSTRIAL CATERING
04.2012 - 03.2013

Landside/Airside Operations & Administration Officer / Trainer

AUCKLAND INTERNATIONAL AIRPORT
07.2008 - 01.2012

Bachelor of Commerce -

Auckland University

Aerodrome Reporting Officer Certificate -

AMS Aerodrome Management Services Pty Ltd

Landside/Airside Operations & Administration -

Auckland International Airport

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Shiphrah Pahulu